POP! Hotel BSD City Tangerang♡

Bad customer service

4.0

The customer service was pretty bad. 2 days before I would arrive I got noticed I had to pay before hand. ("According to property policy, when we on high season we should make guarantee all the reservation on that day" I never got this property policy while reserving on Agoda) They gave me a couple of options wich didn't work out for me because I simply could not use it. Also within the reservation they told me I could pay when check-in. They did not accept creditcard (is what they said) They answered very late to none on Agoda, I contacted them on the phone number they gave me but after a couple of hours I still had no response. I contacted a second number and they still didn't gave me another option. After all I had to ask an mutual to pay for me and I would pay it back. Once check in, they didn't even know it was already payed. It looked like that I even could have payed with my card at the reception. I asked while checking in if I could have my room 3 hours long for checking out, they said it was no problem. The day of check out I asked another extra time to make sure. While I wanted to get in my room the door didn't unlock anymore. They didn't reserve the room longer for me. It's also really noisy. You can hear everything that happens, everyone that talks, everytime the lift arrived at your floor, through the door/walls. For a light sleeper this is not an good place to sleep. The location is perfect, next to an McDonalds, cat cafe and supermarket. The closest ATM is a 10min walk. The WiFi is not good.

Best budget

10.0

Best pop hotel i have ever stayed ! Great deal and spacious pop hotel i have ever seen. I stayed at the pop hotel before somewhere else so when i booked this one i thought its gonna be small tight room but its okay i was just needing room for sleep anyway but this pop hotel room turned out to be spacious and really comfortable. The bathroom is also big and spacious enough for pop standart. Bed is comfortable and aircon is really cold. I am happy to stay here. Minor issue i didnt really like the bfast but its fine anyway

Quality stay

8.0

Stayed a night in this hotel. It was located in a strategic location. Next to McDonald's and also walking distance to other nearby malls. Room was comfortable. Just that a light sleeper may not be able to sleep soundly if the room is facing the main road.

Overall stay was good but need to improve some areas

6.0

This hotel could be a nice place to stay if they could spend a little bit on the maintenance the facilities of the hotel, the hand shower’s hanging is broken, the bathroom is leaking, one of bed side lamp also off, the rooms is very basic. The good things was the location of the hotel, near to the restaurant, and the shopping area. Breakfast menu was okay and nasi kuning was the best.

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10.0

everything is well! thank you for the hospitality, especially the front office team for being such informative. the check-in and check-out procedure was so fast and easy. the room is quite clean and tidy.

Staycation

8.0

Rooms are clean and comfortable, access is close to Aeon dan the Brezze. recommendations for those who want a staycation in South Tangerang, overall best an maybe will take the time to stay again, thanks Pop BSD