Coron Westown Resort♡

Best place to stay with great facilities and friendly staff. Our family had a fantastic time!

9.0

Amazing

9.0

Guest review

10.0

The pools were amazing, rooms were large and spacious. Everything was well organised and the staff were amazing.

I would book again for sure.

9.0

The new building is so pretty. As a future architect I really appreciated the details, and the interiors. Loved the food as well.

− The wifi kept disconnecting and it didnt work on the tv for most of our stay.

Nice property, disappointing service

2.0

I wanted to like Coron Westown Resort because the property itself is nice, but unfortunately the customer service and overall experience were disappointing enough that I wish I had booked somewhere else. Our experience started badly. The airport shuttle was late, and by the time it arrived, everyone else from our flight had already left. Another passenger even complained that the shuttle should have been waiting for arriving guests instead of making us wait. I specifically booked the Premier Family Suite because I knew those rooms had been renovated, and I have no complaints about the room itself. However, on our first day, we discovered that the second bedroom in our family suite was still locked because the staff forgot to unlock it before our arrival. We had to contact the front desk to have it opened. Check-in was frustrating. The receptionist initially tried to charge me ₱1,200 for shuttle (300x4 people) until I asked if the previous staff member had already processed part of the payment. Only then did she check and realize I only owed ₱900. She also photocopied my passport and completely forgot to return it until I reminded her. Another inconvenience is that the hotel only provides two room keys, even for a Family Suite that accommodates six people. I have never stayed at a family hotel that limits a large group to only two key cards. The hotel also charges guests if they want to take towels outside the property 100 pesos per towel even if you don’t use it, which feels like unnecessary nickel-and-diming. This was the first resort I’ve encountered with this policy. We dined at both restaurants during our stay. At La Meza, the staff never offered us water—we had to ask for it ourselves. The food was generally good, but many menu items were unavailable. We ordered the squid, and although the flavor was good, it was overcooked and very rubbery. Our experience at Shark Bar was even more disappointing. We ordered a pizza, but the crust was undercooked and doughy, and the cheese tasted unusual and didn’t seem like the typical cheese you’d expect on a pizza. It was not enjoyable. They had a guy singing one night at Shark bar and he was good. The Wi-Fi system is outdated. Guests are given paper vouchers for internet access, and they expire after certain hours. At one point we had to return to the front desk five different times because they kept giving us vouchers that didn’t work. The power also went out repeatedly throughout the day—around ten times during one day alone. Each outage lasted about a minute, leaving the room completely dark before the electricity came back. Cell service is another issue. We had virtually no 5G signal at the resort, so be prepared for limited mobile data unless you’re connected to Wi-Fi. There were also quite a few mosquitoes around the property and many flies in the breakfast buffet area, which made dining less enjoyable. I noticed the hotel is renovating some rooms, which is great, but I believe they should focus just as much on training their staff. Most employees seemed inexperienced and lacked basic customer service skills. Before our stay, I emailed the hotel with a few questions and received little to no response. During check-in I asked if I could speak with the hotel manager, but was told he would arrive later, leaving only the front desk staff to handle guest concerns. Another check-in issue occurred when the receptionist tried to charge us for breakfast even though it was already included in my reservation. She only corrected it after reviewing my booking confirmation. The location is another consideration. The resort is not close to Coron Town, so expect to pay about ₱50 per person each way by tricycle if you plan to eat or explore downtown. During our stay, the resort also felt unusually quiet, with very few guests around. Overall, the renovated rooms are nice, but the guest experience simply doesn’t match the property. Between the poor customer service, repeated check-in mistakes, outdated Wi-Fi system, frequent power interruptions, disappointing food, and numerous small inconveniences, our stay fell well below expectations. I hope management invests more in staff training and improving operations because the property has potential. Until then, I cannot recommend staying here, and I encourage future guests to read reviews carefully before booking.

I would certainly return in the future . One of the nicest places I’ve stayed at .

10.0

Our room was extremely spacious and extremely comfortable. Bed was lovely and the balcony and layout of room was just amazing

− Nothing to say here