Estancia VIK José Ignacio♡

Guest review

10.0

Beautiful grounds and excellent service and staff.

Blissful ranch day but it comes with a price tag

8.0

Had a wonderful spontaneous overnight at Estancia Vik and fortunately experienced none of the problems of some reviewers. The staff was absolutely terrific, including reception and restaurant staff. I only had a small salad meal for dinner and glass of Vik wine but the salad was terrific. The breakfast then was outstanding and for the early wakers there is coffee machine and capsules in your room. The rooms are huge (and I stayed in a small one) and very thoughtfully furnished but then again the whole property is a bit of an art museum. Gym use is included but the facility is at Bahia Vik, another of their properties which requires a transfer unless you are visiting by car, this is the only flaw I could during my experience. On the other hand an unexpected horseride was included with the wonderful Carlos who patiently explained lots of horseriding tricks. Staying at Estancia Vik, even for a single night, is pricey but then most similar estancias and wine lodges nearby carry similar price tags. And it is a beautiful, intimate property with a huge land around to roam freely so definitely a worthy once-in-a-lifetime splash.

Guest review

10.0

Excellent

The Vik brand risks shooting itself in the foot

4.0

We did not stay at the hotel, however we did go to both horseride in a group of friends and have the BBQ dinner on separate days. Both were tourist traps: 1) horse ride: we got saddled up and just walked around the (beautiful) property with no explanation, no history no what was going on etc. Language is not an issue, its just there is no excited, no love of the job at hand. 2) the BBQ dinner was awful, the meat was not good at all (we ate well elsewhere over the 10 days we were in Jose Ignacio ), the service was laughable - they were understaffed and some of the team had no idea of what they were doing and could not explain anything on the Vik wines we were drinking. The 2 vegetarians (announced when we reserved) got 2 different salads! no cheese nothing.... Stick to drinks at sunset - and you will be a happy camper! Mr Vik, in the unlikely case you are reading this - your management needs to do a lot better or your brand is going to be tainted

Guest review

10.0

Exceptional service, very clean and the property is stunning

Not worth it

4.0

The setting is beautiful, but the service fails to live up to the expectations and price. Despite only having 12 rooms, the hotel fails to provide a truly personalised service that makes you feel at home. Outside one of our rooms, they started setting up a massive event WITHOUT WARNING THE GUESTS. Imagine our surprise opening the windows in our pyjamas to see a dozen men quite literally outside. Within a metre of our window. We had to spend the rest of the day changing with the curtains closed, as they were also outside our bathroom window (which has no curtains). Please find photos attached. It is important to note that ours was the only room that was boxed in by these structures and again, they did not give us even a warning about it. Much less try to repair the damage done to our last day of holiday. When we brought this up, the manager Guillermina was completely unhelpful and arrogant. She offered no reparations or solutions, not even a bottle of wine or lunch, for our trouble. Another member of staff made the unhelpful suggestion of enjoying the hotel’s common areas — as if that is any comfort for not being able to use the room we paid for. Food is average at best. Most of the reservations they suggested were also for average restaurants which totally lacked any ambiance. And once again, Guillermina made us feel like suggesting and booking places for us was a massive inconvenience to her. We know for a fact we are not the only guests who had problems with her bad attitude as it was a conversation point between us guests at the pool. The highlight of this hotel was Melina, who was the only staff member who was helpful enough to even attempt to get us a reservation in order to make amends for the room situation. We are sincerely grateful for her trying to save our holiday. We would never return to this place - not so much for the event situation, but for the hotel’s lack of attempt to make any reparations or acknowledgement of wrongdoing.