Danau Toba Hotel International♡

Worse hotel

2.0

Worse hotel we ever been to, Very dirty, I felt suffocated and headache because everything and everywhere stinks like cigarette smoke, AC doesn’t get cool at all and room is very hot. We asked to swapped room the next night , they gave us room with no shower😮!! The sink was leaking, the housekeepers cleaned the room without our permission! Will never go back again.

No Don’t , really worse than the reviews

2.0

Don’t, just don’t, worst. 7.3 very good- are you kidding it’s 4 max It was the only mid range hotel available near my meeting. Smelly old Hotel, not upgraded or rejervqted for 30 years. Smelly, No power sockets Old furniture Linen not 100% clean, some stains 6am wakes up to fitness workout noise Just no. Trust me

poor services, condition of the room isnt like picture

2.0

never stay at this hotel -poor services -moldy walls -a lot of mosquitoes -unfriendly staff because staff no ethics and disrespectful to guest -ugly room carpet -buildings needs to maintenance -poor facilities

A long way to go!

6.0

We only stayed at this hotel because we were attending a wedding reception being held there. I have stayed in more than 150 hotels around the world and for the first time I was required to pay a refundable deposit for a remote control for the A/C. The bathroom is exceedingly tiny. My cat couldn't swing a cat in it. There was no hot water at 5:00pm after we had travelled 5 hours to get there and really needed to freshen up. On our way to dinner, I asked at reception about this and was told that due to "technical problems" we could only have hot water from 6 - 8AM and from 6 - 8PM. I explained that I did not know about this. The receptionist then showed me a document that I had not seen nor been shown when checking in that explained the situation. I suggested that guests should be informed about this when checking in. Miraculously, the 'technical problems' were resolved the following morning. The staff were not aware of what was happening at the property. We asked if there was live music. The receptionist directed us to two venues on the property, but each was closed. Only the disco was open. The food in the restaurant was mediocre at best. They try to do this barbeque thing at the table, but it fails to deliver. There were plenty of plates, cups, glasses and so on, but only one spoon. There's no light above the cabinet where you make tea or prepare snacks etc. The light above the makeup / grooming mirror was not working. They clearly don't check that everything is working when they clean the rooms. The furniture, carpets, cabinetry, wall coverings etc are very dated. However, the bed was comfortable and the wall covering behind the bed was relatively new. There's no safe in the room. I know that safes are expense and there are always technical problems, but pretty much every property that says it's 4-star has a room safe. The worst part from a safety perspective is that the elevator doors close within a very short time. I injured my arm as the door closed on me within 5 or so seconds and hit me quite hard. A petite granny could have been seriously injured. No-one seems to care. It's an obvious problem and should have been fixed. The restaurant did not stock beer or wine or any other alcoholic beverage. It's a property that management doesn't seem to care about. The staff are helpful, willing, courteous and respectful, but not properly trained. This is a sign that management or ownership doesn't give a toss.

The hotel location is good

6.0

Was staying in this hotel for 2 days with my family with 2 kids, the staff is very friendly, the room is very nice as well, and the service is also quite good. The down side as a feedback is 1. No room for non smoking, I specifically ask for this when i made the booking 2. The pool is nice, since this open for public so many visitor the pool's toilet is broken and not clean, many visitor smoking in the pool area even the cleaning staff smoking cigarettes while they are cleaning, i think the management can improve this, so everybody can enjoy the pool and also healthy for other visitor who doesn't smoke. Hope the hotel can improve their services and this other downside things.

One of the worst hotels I’ve ever seen...

2.0

- breakfast poor - greasy floors, bad smell - bathroom dirty, things broken - water either cold or boiling hot - blood stains on the walls (not from small mosquitoes!) - bad WiFi - pool old and not for using Never again!