Home2 Suites by Hilton Ridgeland

wonderful

10.0

everything was greatly had no problem staff was friendly will come back

Great Location. Nice and Quiet.

8.0

Stayed at this property multiple times from May through July 2026 while working in the area. Great location with easy access to I-55. Very quiet property with good soundproofing. Can't beat the staff - always friendly and helpful. Only experienced breakfast once but it was very good. Rooms are good with a large fridge, multi-function microwave and dishes. Only issue I have had is varying rates. One night the room is $125, the next it is $196. Will definitely continue staying here.

⭐☆☆☆☆ A Disappointing Experience for a Hilton Diamond Member

2.0

⭐☆☆☆☆ A Disappointing Experience for a Hilton Diamond Member this Hilton Brand deserves a no STAR review- My name is Jeff and I am an avid and loyal branding ambassador for HILTON. As a Hilton Honors Diamond member who has averaged more than 800 nights the past 5 years with Hilton over the past four years, I never expected to write a review like this. My stay was June 28-30th - I departed in a rush because I was running late and forgot to do a thorough walk thru as my Naval Avaiator dad always insisted when traveling. After checking out of Room 323 at Home2 Suites Ridgeland, I realized the following morning that I had accidentally left my personal grooming kit in the shower. The items were together in one place and included several bright blue Jack Black grooming products, a Parker razor, toothpaste, and a toothbrush. Most had just been opened and were birthday gifts from my brother not cheap crap. ALVIN said that no problem they had the best honest team in the State of Mississippi and he prided himself on service and safety. I immediately called the hotel and spoke with Alvin. He was pleasant and told me the Head of Housekeeping would check when she arrived that day. Because I was so confident the items would be found, I immediately emailed Alvin a prepaid UPS shipping label so the hotel could simply place the items in a box and send them to my next destination. Unfortunately, I never received the follow-up I was promised. I called again and again. Each time I was told someone would get back to me. They never did. I hate to be lied to, don' t you? Eventually, I was informed that nothing had been found. Huh? it was in the shower and not missed. I later contacted Hilton Executive Customer Relations. Robin Bergens treated me professionally, and I appreciate that she opened a Brand Support Case. However, I was also told the hotel had attempted to contact me. I can state without hesitation that I never received a phone call, voicemail, or text message from the property regarding my missing items. This review is not about approximately $178 worth of grooming products. Those items can be replaced. It is about integrity and character- this brand needs a refresher on being honest with the little things. What has been much harder to accept is the lack of communication, the broken promises to return my calls, and the feeling that my concerns were not handled with the level of accountability I have come to expect from Hilton. Over the years, other Hilton properties have returned my Apple Watch, prescription medication, laptop accessories, and other belongings I accidentally left behind. Those experiences are why I have remained loyal to Hilton. If you stay at this property, my recommendation is simple: before you leave your room, double-check the bathroom, shower, and closets. If you accidentally leave something behind, don't assume you'll receive the same follow-up and communication that I've experienced at many other Hilton properties. I sincerely hope the management team reviews its lost-and-found procedures and guest communication so that future guests have a better experience than I did. "I attempted to resolve this matter directly with the hotel and through Hilton Executive Customer Relations before posting this review." GM is ALVIN - they get 1 star for integrity and character- OWNERS ARE : Heritage Hospitality, owners out of Ridgeland, Mississippi

Convenient and comfortable

8.0

Staff was great

− For being such a new hotel appears finishing out was less than perfect.

So so.

6.0

Nice staff Shower needs recalled Pool is closed. Old furniture out on the deck from interior and green with algae Dog poop on lawn next to sidewalk. No disposal bags for pet owners. Come on Hilton. Let’s straighten up a bit.

Could have been better.

3.0

The beds in our room were HORRIBLE! Could not sleep. They were worn-out and lumpy and hard. Holley spots felt like sleeping on an old arm cot.

− Beds