Sites Hotel♡

We did not stay at Sites Hotel due to the bad odor. We informed the receptionist immediately.

1.0

Nothing. The room wreaked of raw sewage. The hotel was undergoing major renovations. There were construction workers doing some construction work on and around the Lobby counter near the receptionist area and where the customers enter.

− Upon arrival at Sites Hotel around 1:00 pm, we noticed there was some active construction and renovations in progress. We were told that the room would be ready at 3:00 pm, which we expected. My card was then requested and charged. We checked our luggage for them to hold, called for a Ride Share, and left to get lunch. Upon our return, we were checked in and given a room keycard. Immediately when we opened the room door, there was an extreme smell of sewage. We looked around, opened the sliding door for fresh air, then closed it. We left the room immediately, went to the upper level to watch the Final FIFA soccer match on tv. There were other families and staff present watching the soccer match also. Once we returned to the room, the odor was still as pungent. I began coughing, then we proceeded to the Lobby front desk. There were two families in front of us. The receptionist was listening to the first family complaining loudly of the same unbearable sewage odor. Next, the second family had the same complaint and they left the hotel with their luggage also. Once the receptionist heard our complaint, she was hesitant to offer any refund. She requested my card again in order to charge for one night. I refused and requested a refund. She called her manager and insisted I had to pay and to give her my card. I refused because I had already initially given her my card and got a printed receipt. I asked to speak to the manager, but then she stated that she would refund the entire amount for the two night stay that we booked. We got our luggage from the room, confirmed a Ride Share to our previous hotel. The Sites charge was pending on July 24, 2026. The Sites charge posted on July 25, 2026 for a two night stay. We never stayed at Sites nor disturbed anything in the room as stated to the receptionist.

Ok

9.0

Ok

− Ok

Hotel perfecto.

10.0

Todo. Es un hotel en el que merece mucho la pena hospedarse. Está ubicado en muy buena zona. Nos asignaron una 8ª planta y las vistas desde la habitación son inmejorables. El desayuno es buffet libre y está todo muy rico. La cama es comodísima.

Loved my stay staff friendly and always willing to help hotel and surroundings always clean

10.0

The breakfast was great when it was located inside because it didn't get cold fast and you never had to worry about bugs bothering you or your food. In the new location upstairs on the 12th floor the view is spectacular but your food got very cold quickly and there flying bugs you had to contend with along with the outdoor elements like rain and wind. No cover is provided. There is however, a cover for the pool that is located on the top floor before you reach the restaurant.

− The restaurant they stated in a information sheet that was placed under the door stated it would be worth it. In my opinion the view is fantastic but the food not up to par. First there was no English translation as to what is being offered on the menu and no one to translate in English for what you were saying and asking for. I also did not like how the big classic hamburger with fries was removed from the menu and replaced with 3 little miniatures sliders with no french fries for a price that was too much. French fries should be a must on a menu because it is loved by most people worldwide. I and my family preferred the first classic hamburger that was on the old menu. Because of the new menu not being in English and the omitting of the big hamburger I ended up using Rappi and other carriers to deliver food to the hotel for us to eat. I was not happy with the menu and the relocation to the top roof would be better and nice if it were enclosed because when we were there we couldn't be seated anywhere near the window so to speak because it was wet and rain was coming in to wet you. Therefore, you couldn't take pictures of the magnificent view and that was disappointing.

arnaque a la cb

1.0

− j’ai ete prélevé 2 fois avec ma cb. une première fois le jour de mon arrivée, et une 2 eme fois 2 mois apres. sans reponse satisfaisante de l’hotel. j’attends des news.