Homewood Suites by Hilton Columbus OSU, OH♡

I don’t like how I was not treated good I wasn’t welcome when I walked in during breakfast time I was stared at no one w

1.0

− Me and my family were harassed during breakfast by the cooked. They snatched food from me and My Kids and I would never be back to this location again and don’t recommend it to anyone.

Guest review

3.0

The kitchen and refrigerator

− The price, the cleanliness, the size, the noise, the pool was not clean

Overall it was a great stay. Wish we could have stayed longer to get in the pool.

10.0

Loved the room. The beds were so comfortable. We loved that the tvs said welcome with our name. Room was very clean.

− Not a lot of fast foods in walking distance. Maybe a shuttle bus to stadium for events.

Conveniently pleasant second time around.

6.0

The location of the hotel was very convenient for the activity we were there for. The breakfast was typical. I did sort of like the response time of the staff to try to correct the problem that we had with our room. Much appreciated.

− I didn’t like that our first room was not cleaned properly for the Hilton Brand I expected more. When we first entered the room it smelled like someone had used the bathroom and sprayed air freshener to hide the smell throughout the room. The beds were not cleaned properly one bed had crumbs and a crusty remnant on it. The other had maybe lipstick or blood on the covers. The bathroom tub had hair on the wall and in the tub. The toilet seat had a stain on it that was not cleaned. In the kitchen area, the refrigerator door seal was off the door frame. They had a piece of grape underneath the table and floor was not swept properly. The room was not vacuumed properly. The carpet still had crumbs in the bedroom area. I called the front desk and the had the manager come to the room. I showed him everything I had mentioned and was told that the hotel was booked up. I have worked for the hotel industry and I expected more for the brand regardless if I made the reservation through a third party site or called the hotel directly all rooms should be cleaned properly and expected for quality of service to all customers. It took a bit of time but the manager gave us a different room on a different floor. It was better but having travelled 11 hours by car it was disappointing to have checked in to an inconvenient circumstance. Let’s get it right the first time.

We won’t stay there again.

4.0

Friendly staff and great breakfast.

− The hotel cost us with fees and taxes $900.00 for two nights. The beds were uncomfortable, the air conditioner in the sleeping area was very loud and stunk really bad each time it came on.

Total Luxury!

10.0

Great room, pool, breakfast, and location.