Epicurean Hotel, Autograph Collection♡

Awful Experience with Hotel Event Sales Team

2.0

Disclaimer: This review is about the Events Sales Team at the Epicurean, not the hotel itself. My family chose the Epicurean as the venue for our daughter’s graduation celebration. Initially, our experience was very positive. Nicole was excellent to work with and helped us create an event that fit within our budget. The servers on the day of the event were also professional and attentive. Unfortunately, our experience with the sales team—specifically Fatima Paz—overshadowed what should have been a memorable celebration. From the moment Fatima became involved, there was a continual effort to upsell us on additional services and increase our spending. I understand sales; I work in sales myself. However, this felt less like helpful recommendations and more like a bait-and-switch approach. We were led to believe our event was finalized when we signed the contract, yet we were repeatedly told that we needed to add thousands of dollars in additional services to make the event successful. The pressure only stopped after I scheduled a call and clearly stated that we would not be adding any more items—including a proposed $225 charge simply to cut and serve our daughter’s graduation cake. The event itself went well, and we were grateful for that. However, after the event, we received an unexpected $740 beverage charge. We were told that our party of approximately 65 guests consumed 212 soft drinks during a two-hour event. We had also provided a gourmet coffee cart for our guests, making that number even more difficult to understand. According to their count, that averages more than three soft drinks per person. Some guests, including my wife and several others, didn’t have a beverage at all. When I questioned the charge, the response was essentially, “That’s what our team counted.” At that point, there was no meaningful review process—just their word against ours. That is a frustrating position for any customer to be placed in. What should have been a wonderful experience celebrating our daughter ultimately ended with frustration and disappointment. Nicole and the event staff helped create a great event, but the sales process and post-event billing practices left a sour taste. For that reason, I cannot recommend the Epicurean’s event services to families, organizations, or businesses looking to host a celebration or corporate event. Local Tampa families deserve transparency, fair billing, and a planning experience free from excessive sales pressure and unexpected charges.

Had a ball

10.0

Beautiful

It was nice but for the price I wouldn’t recommend

8.0

I liked the decor and staff

− The AC in the first room didn’t work. The pools heater was on so the pool water was warm. I was in the apartments across from the main hotel, I would have preferred to drop and pickup my car via valet at the garage located on my side, not from the main hotel across the street.

A wonderful luxurious getaway

10.0

Such a great trip to celebrate our 20th anniversary. Such a great luxury hotel. The in room amenities were exceptional. We enjoyed our stay here. The food was great and the staff was helpful. Bonus was the close proximity to the Bern's Steakhouse which is phenomenal.

A Sophisticated Oasis in South Tampa

10.0

The Epicurean Hotel in Tampa is a masterclass in modern hospitality, blending high-end comfort with a vibrant, food-centric atmosphere. Whether you’re visiting for business or a weekend getaway, it offers a polished experience that stands out in the Soho District. Accommodations & Technology The rooms are impressively spacious, providing plenty of room to breathe and relax. The bedding is exceptionally comfortable, making it easy to get a great night’s rest. I was also particularly impressed by the updated technology and amenities integrated throughout the property—everything feels intentional, modern, and high-functioning. Dining & Atmosphere You don’t even need to leave the hotel to find some of the best food and drinks in the city. The on-site restaurants and bars are excellent, offering well-crafted menus and a great vibe for both casual afternoon drinks and sophisticated dinners. Service What truly elevates the stay is the team. From the moment you pull up, the valets are efficient and welcoming, and the front-of-house staff is consistently helpful and attentive to every detail.

Guest review

10.0

Gorgeous and well maintained!