Aloft by Marriott Cleveland Beachwood♡

I would return but always ask for a room away from the first floor bar area

8.0

Per night rate was a good value The staff were extremely positive and competent Breakfast food was tasty Room was well designed and comfortable

− It’s obviously a busy and popular hotel and I felt like the elevator area / foyer on the first floor needed some attention-a vacuum and new flooring No PBS TV

Great experience.

10.0

Nice clean hotel and a great location.

− Everything was great.

Guest review

1.0

The room was not clean and we found roach in our room the first night there they had to move us to another room

− Nothing but the bed

Guest review

9.0

The room and staff were nice. The room ws clean and in a good location since I needed access to the highway.

− Early Sunday morning I was woken up by no7ce from other rooms. Possibly vacuuming from the staff or a resident. The flooring in ny room was nice but maybe the wood floors could have some additional insulation to prevent noise from traveling between the rooms.

Unacceptable from a major hotel chain - Marriott

2.0

What hotel lets you reserve a stay knowing they will have a planned, long power outage during that stay? We had a terrible experience with Aloft. They had a planned 4-6 hour power outage that they failed to tell us about when we checked in. As a matter of fact, we tried to check in about 7:30PM and were told it would be a 15 min. wait because our room wasn't ready, they had an electrical issue and were finishing up. Finally, after 30 min, we got our keys. The next day, the power went out and we were in the dark, no air conditioning, no elevators, and we had to get ready for a family gathering. Went to the front desk via the dark hall and stairs, and a walk around the building. We were informed they had sent us an email ahead of time with the information that the power would be off most of the day and that they were sorry. We did NOT receive an email, and we were not told on check-in. We cancelled the remainder of our stay expecting to be refunded for this planned (on their part) inconvenience. We could not get back to our room because the stairway doors were locked. Maintenance's key did not work. Finally, staff was able to reach someone inside on their cell to come let us in from the inside. It was a fiasco that took 90 minutes of back and forth outside, walking around the building, trying all the stairway doors, and involving various staff to resolve. They are now refusing to refund the two nights cancelled. Also, they have not provided the opportunity to rate our experience on their website. This is unacceptable of a major hotel chain and because I can't put a review on their website, I'll post it everywhere I can.