Starlight Chalet♡

Guest review

2.0

the room had bugs and cobweb, the bathroom was not cleaned and prep for our arrival. it appears that there was construction done to the room prior to our arrival and no one clean up after they were done. there was no food and water on the property we had to walked downhill for i mile and hike back up the hill with water for drinking. the food that was served on the first night was staled and awful. therefore, we checkout early.

Unfortunate experience; false advertising

2.0

The place was nothing like it was advertised as, and can only be reached via unnerving stretch of mountain roads (particularly Section road); and I thank Hotels.com for reimbursing me the prepaid charge for the one night stay. Thank you so much Hotels.com; it was not expected and truly appreciated. Hotel is unfinished; dusty from renovations. No spa (jacuzzi, sauna, steam room, etc). Patio unusable due to renovations. Two bedroom Azalea suite non-existent; it was a room with two beds. No restaurant - they cook "to order." No other guests although one was expected which was highly doubtful. Flights of steps to the room not the easiest to carry heavy suitcases. Two staff members there and no one else. It was disturbing and put me so ill at ease that we just left. Our very experienced driver looked relieved too. He was not looking forward to coming back the next day to get us. The Starlight is not ready for guests and they really need to do something about warning guests that the access road is dangerous; slippery when wet and it rains frequently periodically; road has room for only one vehicle so if there's another coming from the opposite direction...good luck. And their contact phone is barely ever in working order so you may or may not ever reach them.

Spectacular views of the Mountains.

8.0

Views are great, and with the renovation currently started, it's going to be an amazing respite in the mountains. You can hike to many destinations there. It's not the most convenient place to start if you would like to hike to the top of The Blue Mountains but you can get to the top of several other peaks with spectacular views including Cinchona. The staff is excellent and the chalet has a very French feel to it. Driving to the top will be a challenging, but that's a treat in itself.

Nice and clean

10.0

Peaceful and quiet. I don't have anything else to say.

Not commendable

2.0

Expensive food, far from town, transportation lacking, water on and off.