Malmaison Dundee♡

Well satisfied

10.0

Stayed over with some friends whilst in Dundee Rooms were nice and clean, bar service was also good staff were very nice Breakfast was extremely good plates nice and warm plus well presented Staff seemed over worked as only 2 on the floor We will return

Afternoon tea

8.0

Our only reason for coming was to have afternoon tea and we were not disappointed. The selection was not the boring limp finger sandwiches but a prawn cocktail, a mini burger and chicken thigh. The sweet was a cream brulè choex bun and a cherry apple thing. Plus a sticky toffee scone. Could hot fault the food. All the was amazing. Our main server lady was fantastic but the service was a little slow and they did forget our scones… but we got them and delish Definitely recommend this to anyone wanting a different style of afternoon tea

10/10

10.0

Visited this weekend with a group of girls for a friends birthday. All the staff were amazing from the moment we arrived and really went out of our way to make sure we had a great time. Would recommend for anyone visiting Dundee, so central. Will definitely be back!

Very very disappointing

4.0

I have always wanted to stay @ Malmaison so my husband booked us a junior suite for our wedding anniversary on the 17/04/26. Upon entry we greeted by a friendly member of staff who quickly found our booking and gave us our key card and our room was room 303. This was by far one of best experiences of our stay. On the way to room there was a really stale smell and I’m presuming it came from the carpets which looked like they were in need of replacing. The room itself looked lovely on the surface and had a the amenities stated in the booking but as the evening went on I wasn’t impressed. The room itself wasn’t cleaned properly, it was really dusty on the windowsills, round the bed and on and in the corners of all the skirting boards. I sat on the bed and leaned on one of the cushions and it had a yucky dirty mark on it. It was plain to see so I don’t know why house keeping didn’t notice it. I then went to have a bath and u could feel scum marks round it so this wasn’t cleaned properly either. One of the perks of having a suite is having a robe supplied so after my bath I used the robe and tbh I was really annoyed as it was too small. I’m by no means big @ a size 14. As myself and my husband wasn’t going out for the evening we decided to use the tv. I was really disappointed about the range of channels/apps on the tv. The only options were basic to say the least. We have stayed in budget hotels which have tv’s that support apps etc so to stay in a boutique hotel I would expect there to be the same. As for the shower I was really disappointed at the size. It was far smaller than what I expected. I did look at photos of the room beforehand but I didn’t see any photos of this extremely small shower. I definitely won’t be going back as it was supposed to be a treat for an anniversary and I was left feeling extremely disappointed. We travelled from Aberdeen to Dundee for this trip and it feels like a total waste of time and money. I could have stayed @ a much cheaper cleaner hotel and saved myself the disappointment.

Abysmal

2.0

I've stayed at this location on several locations, mostly because it allows dogs. The last stay, the did not tell us that the signature suite (which we opt for when staying) was having renovations done UNTIL we arrived, and we were put in a regular suite instead. This would have influenced our decision to rebook somewhere else or postpone our trip but they only let us know on check in. Pretty poor. The last stay was a joke. Considering it was supposed to have had renovations, the signature suite was in poor condition, stains on the furniture, dirt around corners of the room and to top it all, the "ambient" lighting in the bedroom area would not turn off. I called front desk for a resolution, none could be offered. I had a child with me, we need sleep, whole point of staying over somewhere. Someone came up and I'd have had more joy dealing with a block of cheese. Ultimately, we had to take the key card from the front door area which then disabled all electrics for the room. By the time this occurred, child was 3h past their bed time and distraught, because of people having to come in to try fix the issue (with no actual resolution or fix). No rate reduction or goodwill gesture for this absolute chaos. No apology in the morning. We very much doubt we can stay here again.

Great food, excellent service

10.0

Had a lovely dinner in the chez mal brasserie. New York strip and beef cheek pasta were both delicious, and the team of Josh, Lydia and Aiden made sure we were well looked after.