Ura Jardín del Atlántico♡

Guest review

7.0

Las piscina para ir en familia muy bien

− El ruido estando con niños por la noche por los pubs de afuera

Self catering in GC

6.0

The hotel was very basic. It had 4 pools - 2 adults pools, a splash pool for little ones and a family pool. We stayed near the family pool. It was deep all round but had no signal to say so and you weren't allowed any type of floats, not even a small ball that a few teens were passing between them. It was clean but old ( so the cracks were showing) and the cleaners were great. We had a ground floor room with terrace so we had our own sun loungers and walked straight out to the pool which was fantastic. People should note that there are residents in the hotel so sometimes a lot of families coming and going - we had no problems with them. We didn't eat at the hotel as we were self catering so can't comment on that. There was plenty of shops and bars right outside the hotel and a large market directly across the road twice a week - Wednesday and Saturday which was really good and very busy. We found Lady Pink restaurant just round the corner was very good for breakfast and Yankys just a bit further down for lunch/dinner but there are plenty to choose from! It was about 10/15 minutes walk to the beach and plenty on shops and restaurants/bars.

Guest review

2.0

La piscina infantil.

− No me gustó que no tienen aire acondicionado y eso es imprescindible. Por otro lado, el todo incluido, no tiene ni una miserable granizada incluida en el bar piscina, también había que abonarla. Y por último, el último día que estuve allí se hacen caca en la piscina y la cierran desde las 12:45 de la mañana, hasta el día siguiente me quedé sin disfrutar de la piscina. Me ponen la excusa de que tengo dos piscinas más en la la parte de atrás y les dije que mi hijo de 6 años y que no sabe nadar, le gusta estar en la infantil y no voy a dejarlo solo para yo irme a la de atrás habiendo pagado por esas dos. No me dieron compensación ninguna y por supuesto puse una reclamación, y esperando a valorar por Booking y decir que me parece una estafa en toda regla.

Nightmare Holiday: Structural Pest Infestation & Complete Abandonment by TUI

2.0

Do not book this property, and do not trust TUI to look after you if things go wrong. What was supposed to be a relaxing package holiday turned into a living nightmare from day one.Upon checking in, we discovered a severe cockroach infestation inside our accommodation. Pests were literally emerging from the bathtub. This isn't just a "local climate bug"—the infestation is structural and building-wide, with cockroaches found all the way up on the 4th floor. When we refused to stay in these unhygienic conditions, the property management offered us a ground-floor room, which is an unacceptable alternative for a ground-up pest outbreak.The treatment we received from TUI was absolutely appalling. We were subjected to continuous delay tactics for over 24 hours. Front-line app agents repeatedly tried to illegally charge us a "voluntary amendment fee" just to escape a statutory health hazard. We were passed between multiple staff members (Paul, Adham, Kenny, Matthew) who did absolutely nothing but stall. At one point, we were told to sit in the reception lobby all day to wait for a 4:00 PM visiting representative. When the rep finally arrived, they explicitly looked us in the eye and stated: "Once you are in resort, TUI won't do anything." To make matters worse, TUI promised an emergency deep clean, which never happened, and instead insulted us by leaving a chemical spray can for us to treat the room ourselves.On top of the severe hygiene failure, the property actively breached our contracted booking terms. We paid for a full All-Inclusive package, yet the hotel pool bar refused to provide snacks and demanded extra out-of-pocket cash payments. TUI completely failed its legal Duty of Care under the Package Travel Regulations 2018. They left an exhausted, highly distressed customer stranded poolside and in a lobby for over 24 hours, unable to safely shower or use the toilet without fear.This case has been formally logged as an emergency dispute with ABTA. TUI has taken our money and completely abandoned us in an unsafe, unhygienic environment. Avoid this property and avoid TUI package holidays at all costs. Rating if I could give it 0/10.

Pesadilla en hotel 🏨

2.0

Todo viejo.sin aire acondicionado..un horno . piden 50 euros de fianza.alquilamos dos pingüinos y de esa forma pudimos dormí tres horas. Nos fuimos a las 9 de la mañana

− Pues nada..yo fui a querer disfrutar.. pero de locos.mueble viejo sin aire