Grandis Hotel♡

Would not stay anywhere else in Kota Kiabalu.

10.0

A fabulous overnight stay on our way to Gaya island. The hotel is first class and within walking distance of the Jettleson Ferry. It was my birthday and the front desk staff noticed this upgraded our room, had a personalised birthday cake sent to my room along with a card signed by many of the staff. The stay was really comfortable and the buffet breakfast superb. This was our second stay at The Grandis en route to Gaya island and we would not cinsider staying anywhere else. There is a great Shopping Mall integrated with the hotel which has a very good food hall. The courtesy of the staff and the whole ambiance generally made this a fabulous start to our holiday. 12.00 pm check out was a plus too!

Wonderful buka puasa experience

10.0

⭐⭐⭐⭐⭐ Had a truly wonderful buka puasa experience here. The whole evening felt warm and welcoming. Special thanks to Miss Salbiah and Mr. Ahmad for their amazing hospitality — they really made us feel taken care of. I wish I could name the entire team and the chef, because the effort at every station was impressive. The food was delicious, the variety was great, and the ambiance made the night even more special. Definitely a place worth coming back to!

An Okay Hotel

8.0

We stayed here as part of a Wendy Wu tour - we were a group of 14. We stayed here for three nights at the beginning of the tour and one night at the end of the tour. The hotel is attached to Suria Mall that has plenty of eateries, shops, pharmacy etc etc. The room allocated for our first stay was on the 12th floor. We were in room 1205 which is close to the lifts, we could hear lots of noise from the corridor and people waiting for the lift and also road noise as to the right of our room was a very busy road. The safe in the room did not work and had to be changed. The air con did not work, something had tripped on it and it had to be fixed. Could not connect easily to the internet. TV picture was all pixelated. The room was a good size and had a desk in it, and a sort of sofa which could have unfolded to a bed for a child. Other than that the bed was comfortable and we did sleep well. The bathroom had a large shower. The toiletries provided made my hair itch and I bought one from Watsons in the shopping mall. The towels were not the best quality, or colour - the white having long faded. The room and hallways and communal areas were clean. For our second stay we had room 1121 on the 11th floor. The safe in this room didn't work either - a theme goin gon here ! It was the opposite side to the other room and had no road noise. It was a very large family room. The bathroom actually had a bath as well as a shower. The towels were white and fluffy. Same old toiletries though. Same old pixelated tv picture. Air con worked a treat. Bed was comfortable and we had a good nights sleep. The dining room for breakfast gets very crowded, especially if everyone is trying to get out to do tours. Often you have to wait for a table. The array of foods was sufficient for us, even if it was toast and jam, fruit and yogurt etc. The staff are very pleasant and helpful.

Staycation

2.0

This is the worst hotel that I have stayed in the whole of KK. As the rooms that is given to have this following problems 1. Cleaning cloth left behind by housekeeping 2. Carpet still have left over dirt and is not vacuum 3. Religion necklace is left hanging on the lamp shade. 4. Boiling kettle still have left over water inside the kettle. Despite all this we was given a room change and upgrade to a higher room but still the room is not up to standard. As the higher tier room the bedsheet and pillow have yellow stain. TV channel is not updated and carpark is still using the very old dated system and is damm expensive. Whereas other mall and carpark in KK have already been using contactless carpark system. Overall I can say is that the hotel standard have drop tremendously compare to the pervious time I have stayed before. Service level is definitely not there and hotel only welcome tours group guest and ignore local or individual guest. Definitely overpriced and not worth staying as there are better hotel in KK

Comfortable

10.0

Rosea Cafe tip top service. Special Tuaran Mee with soft shell crab not bad which mixture of local mee. Single portion is OK.

Guest review

10.0

Been here before. Like I have said then, and now, excellent location and hotel. Clean, big rooms and excellent staff. There can be no other. Try it, and you won't regret. Thank you once again Grandis.