Red Roof Inn Florence, SC♡

Nasty rooms and awful treatment

2.0

This place is DIRTY, UNSANITARY, and DISGUSTING. The treatment here is also gross and so is their attitude. A group of hard workers spent the night here as they’re working away from home to provide for their family but after they couldn’t handle living in the filth of this hotel, they decided to leave. Mind you they didn’t even care about getting their money back as they had already paid for 7 days, but after letting the office know, the manager started yelling at them? Pushy, racist, and mean. The workers couldn’t even sleep peacefully with the roaches being everywhere, the stained bedsheets, and the overall nasty room. Then they had to deal with awful management after they decided to leave. They were treated horribly here.

GROSS

2.0

The rooms are disgusting! Beds are stained and the rooms are full of roaches and bugs! Horrible room service. Their pictures online are nothing compared to what the actual rooms look like. Nasty facility that needs to be deep cleaned and have bug exterminate those rooms very THOROUGHLY!!!!

Fallon saved the day!

10.0

I have visited this location on 2 separate occasions, once on April 1st and the other back in December, and both times I was helped by Fallon at the front desk. My company books these rooms for myself & other drivers through hotels.com. Both times there were issues with the reservations & Fallon went above & beyond to help me get it sorted out. Had she not known what to do & who to call, I would of been lost! Hotels.com gave us so much trouble getting the booking straight that it was ridiculous! All of this took place at 2:30am, a time I really wouldn't of wanted to call my boss & Fallon guided me on what to say & do with perfection. All hotels need knowledgeable employees like Fallon working for them. I could really tell she enjoys her job because she knows it well & was willing to help when she could of told me to figure it out myself. My own coworkers who made the reservation would not of helped me as much as she did! Besides the excellent customer service, this hotel is nice. They redid alot of the flooring since the last time I was here & the beds are soft, so I get a good rest while I'm there.

Guest review

6.0

It was ok being it was a last minute booking to get off the roads from traveling. Just the bed frames needed to be adjusted due to they stuck out further than the mattress.

Very unhappy customer

2.0

I was horrible, I ask to be very close to the Florence Civil Center walking distance.. I wanted to enjoy my self and couldn’t because of the distance I had to travel. I don’t do getto hotels and that’s were we stayed at. I felt ashamed when I got to the hotel. But overall we got a discount.

Fallon at the front desk is awesome!

10.0

My family & I had had a great stay at this Red Roof. Fallon at the front desk was so accommodating & nice. She put us on the first floor & put all our rooms together! Every request I had, she fulfilled. Best service I've ever gotten at a hotel. Highly recommend & would return a thousand times!