Twin Room
Sleeps 6 · King bed, 2× Twin bed, Sofa bed
- Private bathroom
- Separate bathtub and shower
- Kitchen
- Coffee/tea maker
- Free WiFi
The Highlands at Sugar
★★★ 2173 Sugar Mountain Drive, Banner Elk, US
8.6 guest rating· 341 reviews
About this hotel
Luxurious Amenities and Relaxation
Indulge in the comfort of a spa bath, cozy fireplace, and entertainment in the games room. Unwind in the sauna and hot tub for the ultimate relaxation experience.
Family-Friendly Fun
Enjoy quality time with your loved ones at the children's playground and bond over a BBQ. The games room with billiards and table tennis offers entertainment for all ages.
Convenient Location
Explore nearby attractions like Sugar Mountain Golf Club for outdoor activities or visit Lees-McRae College and Banner Elk city center. The Highlands at Sugar offers a perfect blend of convenience and leisure.
Book now for an unforgettable stay at The Highlands at Sugar, where luxury and entertainment meet for a memorable vacation experience.
Rooms & rates
Apartment, 1 Bedroom
Sleeps 4 · King bed
- Private bathroom
- Separate bathtub and shower
- Kitchen
- Coffee/tea maker
- Free WiFi
One-Bedroom Suite
Sleeps 4 · 65 m² · Extra-large double bed (Super-king size)
- Air conditioning
- Private bathroom
- Kitchen
- Coffee machine
- Shower
Two-Bedroom Apartment
Sleeps 8 · 111 m² · 2× Extra-large double bed (Super-king size), 2× Sofa bed
- Air conditioning
- Private bathroom
- Kitchen
- Coffee machine
- Shower
Two-Bedroom Apartment with Single Beds
Sleeps 8 · 111 m² · 2× Twin bed, Extra-large double bed (Super-king size), 2× Sofa bed
- Desk
- Air conditioning
- Private bathroom
- Kitchen
- Coffee machine
Amenities
- WiFi available
- Indoor pool
- Swimming pool
- Sauna
- Fitness center
- Free Parking
- Private parking
- Screens / Barriers between staff and guests for safety
- Non-smoking rooms
- Family rooms
- BBQ facilities
- Billiards
- Board games/puzzles
- Cashless payment available
Show all 29 amenities
- Children's playground
- Cleaning standards that are effective against Coronavirus
- Contactless check-in/check-out
- Fax/photocopying
- Guest rooms disinfected between stays
- Heating
- Hot tub/Jacuzzi
- Invoice provided
- Kids' outdoor play equipment
- Laundry washed per local authority guidelines
- Property cleaned by professional cleaning companies
- Staff adhere to local safety protocols
- Table tennis
- Vending machine - drinks
- Vending machine - snacks
Location
2173 Sugar Mountain Drive, Banner Elk, US
- Check-in
- from 04:00 PM to 05:00 PM
- Check-out
- until 10:00 AM
What guests say8.6341 reviews
+ Great location+ Helpful staff+ Spacious units+ Good amenities− Some units outdated− Maintenance issues− Lack of certain amenities
Cleanliness8.1
Service9.1
Location9.1
Room Quality8.1
Amenities8.6
Value for Money8.6
Terrible to the point we left the next day.
1.0Nothing, we left a day early from the property.
− The property was extremely dirty with dust all over the floor, crumbs all on the floor. Dust around the bed. NO a/c. Stuffy and we couldn’t sleep. Left the next day.
It Looks Pretty But is Wet and Uncomfortable. No AC
3.0The place looks pretty and the kitchen is the most modern thing about the place. View from dining room is the only other nice thing about this place.
− No AC available so we had to keep every window open to cool the place down. Which meant the wind would slam the blinds loudly against the windows or leave the blinds up so everyone could see in. Rain also got in and made the whole place damp and sticky, including the carpet. Ceiling fan was very squeaky and loud and we called maintenance three times to fix it and no one ever came. Downstairs couch is unsitable from how uncomfortable it is. Three tvs all inconsistent. Downstairs tv only got the local tv while master bedroom had streaming services. Check in is extremely trusting as they leave everyone’s room key out to grab using the honor code. More signs that your room key to use the pool would be helpful. You’re expected to take out your own garbage to the dumpster as if housekeeping can’t do that. Husband and I left a day early.
We are repeat customers and will return next year. Hopefully we can secure a room like 104E or 104F
8.0The location
− As an elderly couple having to cary our luggage down two narrow stair flights was difficult. The toilet snd shower drains didn’t work properly, but the maintenance staff resolved the problem.
Guest review
7.0Awesome view, clean, comfortable
− 20 steps to our room. We are both 80 years and that made it terribly difficult everytime we had to go out.
Guest review
10.0Spatula views, friendly staff, cool temperature, spacious rooms
− Nothing, even the rain and clouds were beautiful to experience at that altitude.
We had to find another place to stay for Father’s Day . :((
4.0We loved the location .
− First , we was suppose to be on the top level of the condo , we were located at the bottom level :( . When we got to the condo there were bugs in every room literally . The kitchen had coffee in the sink and crumbs on the counter tops . And the commode was Filthy . And no means of ac / heat . And the fireplace did not function at all . The location was the perfect , however everything else not so much .
Good to know
If expecting to arrive outside check-in hours, please contact property in advance for check-in instructions.
Guests must be 25 years of age or older to check in without an official parent or guardian.
This property is a Vacation Ownership Property, which means at times guests may be required to change apartments during their stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
›Parking
Free private parking is possible on site (reservation is not needed).
›Children and extra bed policy
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
›Internet
WiFi is available in public areas and is free of charge.
›Pets
Pets are not allowed.