Dolphin House♡

Guest review

10.0

Dolphin House is in prime oceanfront location just a stone's throw from White Beach. While my room was basic, the property grounds are beautiful with a picturesque restaurant and bar overlooking the sea. The staff though is what sets Dolphin House apart - so warm, friendly and accommodating! I arrived late after their restaurant and front desk had closed but the kitchen made two huge and delicious sandwiches that they left with the night guard to give to me - sooo nice! Similarly, the next night I got back to the hotel late after a full day of diving and sightseeing and despite the kitchen being closed a half an hour already, the chef made dinner for me. I just wish I could have stayed longer!

Beautiful quiet Resort in paradise

8.0

I chose dolphin House for our 3 day stay near moalboal because we wanted to Dive with the "Sardine - Swarm". This Resort is very beautiful and all the previous Reviews on TripAdvisor are very apt about the Beauty of this Resort. Yes this Resort is very well run and kept. We wanted a quiet beautiful Resort with it's own dive shop. This Resort has it. It is important to mention that guests can walk to the neigbouring beautiful "White beach" along the water's Edge so that guests can enjoy both the quiet beautiful Resort and a Cocktail Sunset at White beach which WE did with our son. Also you can book Activities and Transport to the Airport at White beach (agents will speak to you) 👍🏻Lunch and evening meals are excellent at Dolphin House but if you want other cheaper Options, White beach has many other eating places (we didn't try any). Also travelling to the town of moalboal with tuktuk doesn't costs much. I think other Reviews mentioned how much. In summury I would definitely book Dolphin House again because it is very beautiful, quiet and relaxing and has a good and convient dive shop plus a good house reef. It's Location next to White beach is a huge plus because guests have the best of both worlds and Options for eating out the the most beautiful beach next door. Transport in the Philippines is reasonable and reliable (good cars) We Hope to visit Dolphin House again and thank the hard working staff especially Marian at reception for upgrading us! Salamat po 🙏🏻

Beds are rock hard. Room smells like mold.

2.0

Poor customer service. Room smells like mold. Managed very poorly. Bed is rock hard. Owner is rude to guests. Avoid at all costs. I wouldn’t stay here again if you paid me. Horrible guest experience for my girl and I. They won’t be around for long with these issues.

Lazy & Unprofessional Front Desk, Manager That Eavesdrops on Your private Conversations

2.0

Honestly on a 5 point scale for beauty, setting, and fair ocean vibes I would give Dolphin House a 6! Potentially a very good place to stay if you are diving and snorkeling. But holy bejeezus the front desk is lazy. Nor is the manager interested in helping customers- he would rather make ad hominem attacks than deal with the failings of his staff. We had an urgent situation requiring us to contact the driver of the car arranged by Dolphin House (item left in car). Could have been resolved in ten minutes. Yet Dolphin House avoided more than 15 calls and a polite email marked “urgent”over a span of three hours. After another urgent (and less polite) email one of the three front desk ladies finally answered (unprofessionally). By that time our item was long gone. In person, those three front desk staff just chat with each other and don’t assist visitors. They don’t even make eye contact until you say something. Certainly they are not checking or writing emails. So after 3 hours the front desk then claimed (via Whatsap !!) -“Sorry, our phone was on silent mode!” (For three hours and no one noticed?!) -“Uh, the local phones are down!” (They weren’t) -“You must have called the wrong number!” (We didn’t, and their instinct was to blame the customer) They also refused to call us to resolve the situation despite several requests. Lastly the manager simply refused to believe what we were telling him- that due to the hotel’s lazy attitude my wife was forced to go to the police station to report the item left in the car as missing. When we explained to the manager that this was required by our insurance policy, he responded with unbusinesslike insults. He refused to believe my wife was required to go to the police if the item was not returned. to her. The manager had no idea about the terms of our JAPANESE travel insurance contract, though I explained its terms. He simply chose to attack us for going to the police even though he had no clue what he was talking about. So minus 5 points for having the most lazy front desk staff that I have encountered in 30 years of adventure travel, and a manager that enables and reinforces their lack of professionalism. Love Moalboal, but stay elsewhere than Dolphin House is our advice (not surprisingly the place was mostly empty for five days we were there). Bad management can seriously damage even charming destinations.

Guest review

4.0

Overpriced and stuck in their glory in the past. Front desk closing at 6PM is not willing to help you in any exceptional situations. Complaining from the guest about their poor services will be returned with insults by the owner. There are a lot better options in the entire area, that would deserve your hard-earned money better.

Dated and too expensive

4.0

The hotel is quite dated and the room we got was quite dirty. You're not really getting what you're paying for here. We highlighted the key issues to the reception and ask that we'd cancel our stay and refund us at least a portion of the stay, but they refused. The key issues are really: - Beds are rock hard, literally like laying on hard floors. - The back wall of our room was dirty with a massive brown/dark stain across the wall. - The bathroom was dated and not well cleaned. The restaurant staff are very nice and service minded, but the menu is limited and food average at best, you'll get a much better meal for half the price in town. The pool area is decent, and it looks like a great place to go scuba diving.