Mangia's Favignana Resort♡

Poor value for money

4.0

We stayed at Mangia’s Resort Favignana for four nights. Unfortunately, our experience did not meet our expectations. The first disappointment came at check-in, when we were informed that the hotel is completely cashless and only accepts card payments. This important information was never communicated during the booking process. Since we did not have a credit card available for the guarantee, we had to leave a €100 cash deposit, which was supposed to be returned at check-out. At check-out, the staff had no record that our deposit had to be refunded in cash. We had to wait around 20–25 minutes while they tried to figure out what had happened. This reflected a clear lack of communication between the different shifts and made the end of our stay unnecessarily frustrating. The room was another major disappointment. It was very basic, not properly cleaned, and the overall level of cleanliness was far below what we expected from a 4 stars resort. I will personally give it 3 stars maximum. The hotel’s location is also not the best on the island, making it less convenient than other options. Overall, the hotel has potential, but it urgently needs to improve its housekeeping, internal communication, and guest information to provide the level of service expected from a resort.

Da migliorare

8.0

Bella la posizione e molto varia la colazione e bravi i camerieri Camere ampie Bella la spiaggia e il bar

− La struttura avrebbe bisogno di manutenzione, doccia otturata, serratura della stanza difettosa. Staff non sempre disponibile. Poche informazioni disponibili Grosso potenziale mal tenuto, peccato. Soprattutto considerato il prezzo da 4 stelle

Do not waste your time, effort and money staying here.

1.0

The pool and lounger area was spacious, this is the only positive from our experience.

− The first room we were given was infested with flies and was generally very unclean and dusty. It also had a small window facing onto the main courtyard with no covering or curtain. William at reception was very helpful and moved us to another room nearer to the pool. After spending one night in the new room we awoke to mouse droppings in two locations, the entry way and bathroom. The shower was also incredibly mouldy. We immediately left the hotel after only one night of two as we felt the hotel was not sanitary enough to stay in. We made a complaint to the reception about our experience and were told as it was a Sunday head office was closed and would look at the issue on Monday. We were given an email address to forward pictures of the issues and a statement of what we experienced and nearly one week on have received no follow up from the hotel. Do not waste your time, effort and money staying here.

Guest review

8.0

Posizione, ampiezza e vista camera, colazione molto ricca, personale molto disponibile ed efficiente.

− Menù a mezza pensione invariato per una settimana. Orario di pulizia della stanza davvero molto oltre il consueto.

Guest review

7.0

La struttura ha un accesso al mare

− Migliorerei la pulizia delle camere

Rilassante ma poche attività e cibo non all’altezza

5.0

Posizione

− Ristorante e animazione