Standard Room Ocean View
Sleeps 4 · 28 m² · 2× Double bed
- Private bathroom
- Free WiFi
- Shower
- TV
- Daily housekeeping
Concierge Plaza San Rafael
★★★ Calle Veracruz No. 46, Malecón de Cuyutlán, Cuyutlan, COL, 28350, Cuyutlan, MX
6.6 guest rating· 78 reviews
About this hotel
Relax by the Pool and Garden
Make the most of your stay at Concierge Plaza San Rafael by enjoying the outdoor pool, terrace, and garden. Relax and unwind in the serene surroundings of the hotel.
Delightful Dining Experience
Savor delicious meals at Restaurante 7 Mares while taking in beautiful views. Treat your taste buds to a culinary journey during your stay.
Convenient Location by the Beach
With the beach just steps away and proximity to popular attractions like Cuyutlan Boardwalk and Tortugario Ecological Center, Concierge Plaza San Rafael offers the perfect beachside getaway.
Experience seaside bliss and exceptional hospitality at Concierge Plaza San Rafael today!
Rooms & rates
Standard Room Interior View
Sleeps 4 · 24 m² · 2× Double bed
- Private bathroom
- Free WiFi
- Shower
- TV
- Daily housekeeping
Deluxe Double Room Single Use, 2 Double Beds, Balcony, Beach View
Sleeps 4 · 4 m² · 2× Double bed
- Air conditioning
- Private bathroom
- Free WiFi
- Shower
- TV
Deluxe Room, 2 Double Beds, Garden Area
Sleeps 4 · 25 m² · 2× Double bed
- Desk
- Air conditioning
- Private bathroom
- Free WiFi
- Shower
Amenities
- Free WiFi
- Free RV, bus, truck parking
- Free self parking
- 24-hour front desk
- Concierge service
- Designated smoking area
- Garden
- Luggage storage
- Picnic area
- Television in common areas
- Terrace
- Tours/ticket assistance
- Wedding services
- Wheelchair accessible
Location
Calle Veracruz No. 46, Malecón de Cuyutlán, Cuyutlan, COL, 28350, Cuyutlan, MX
- Check-in
- from 02:00 PM
- Check-out
- until 12:00 PM
What guests say6.678 reviews
+ Pleasant staff+ Amazing ocean view− Run down facilities− Water leakage in rooms
Cleanliness4.6
Service9.6
Location9.6
Room Quality4.6
Amenities4.6
Value for Money6.6
This place should be condemned.
2.0This place is a trap. The pictures do not represent the state of the facility at all. There is no palapa in the common area. the place is run down and falling apart. There is no AC in the rooms. There is no wifi in the rooms. I stayed here for 4 of the 6 nights that I booked, and told myself that I enjoy camping and this was a step above camping. Then a storm came through and I had water pouring into my room in all areas of my room. This feels like an abandoned hotel that someone found a way to get power to, and started renting rooms out. The lady at the front desk and the maintenance guy were very pleasant. They did call the owner for me and the owner made zero effort to make this right. I also reached out to Hotels.com and they offered zero help or support. I asked them to investigate the place and I do not get the impression that they will. The view is amazing if you get an ocean front room. Bring a tent to set up and your cleaning supplies though. The pictures don't do it justice of how bad this place is. I wish I could post the videos I took.
Guest review
2.0El hotel está sin mantenimiento por años muy sucio no vale la pena un engaño las fotos de hace 20 años ( no exagero)
Terrible experiencia
2.0No había agua caliente y la puerta se estaba cayendo. En general el hotel parecía en ruinas. No lo recomiendo para nada.
Guest review
4.0Muy diferente a cómo se muestra en las fotos
Guest review
2.0Es increíble que quise cambiar la fecha de mi viaje a un día posterior y como no había reembolso estuve tratando de marcarles a su número de teléfono y NUNCA CONTESTARON envié un mensaje a través del.correo y NUNCA CONTESTARON TAMPOCO es un lugar que no me canso de enfatizar lo insatisfecho que me encuentro con el mismo si son viajeros NO ELIJAN ESTA OPCION gracias
Pésimo estado del hotel
2.0A pesar que los empleados son amables y las habitaciones están limpias, el estado general del hotel y las habitaciones es pésimo. En abandono muchas áreas en general y cero mantenimiento, se ve que no le han pasado una pintura en años y los baños están están llenos de moho , grietas y puertas cayéndose a pedazos literal. La alberca está fría . Tuve que pagar 250 pesos adicionales al día por tener aire acondicionado
Good to know
Contactless check-out is available.
›Pets
Pets not allowed
›Sustainability Certifications
Property confirms they are implementing guest safety measures
›Children and extra beds
No rollaway/extra beds available
›Check-in & Check-out
Contactless check-out is available
›General
Guests are provided with free hand sanitizer
›Accessibility
No elevators
›General
Staff wears personal protective equipment
›General
Property is cleaned with disinfectant
›General
Social distancing measures are in place
›General
Professional property host/manager
›Children and extra beds
No cribs (infant beds) available
›Sustainability Certifications
Property confirms they are implementing enhanced cleaning measures