Homewood Suites Pittsburgh Airport

Stay away - poorly run hotel

2.0

In brief, it was the worst stay that I’ve had at a Hilton property. We arrived and the desk staff was new - that’s okay, but she was clearly untrained. She repeatedly told us that she didn’t know anything when we asked questions. The shuttle was relatively inflexible - we had trouble getting clarity and ultimately had to book on an earlier shuttle than we needed When we got up to the room, the shower did not work. I called the desk but she said that we needed to wait until her co-worker got back from break. There was no attempt to contact anyone proactively. Ultimately, we got it working but without hot water. In the morning, we requested a to go container for breakfast since our shuttle was 630am. We were told that “we don’t do individual room service and breakfast started at 6,” so we were basically out of luck. The kitchen lead was more helpful & got us some foil. In the end, it didn’t matter because the breakfast was inedible. I travel often for work. I have stayed at a lot of airport hotels and Hilton property. At the minimum, they offer: - trained staff - working rooms - a functional shuttle that can hold the number of people needed - to go options for breakfast for early flights (the best ones pre-pack then for you) This hotel got every one of these basics wrong.

Nice place to stay

10.0

The hotel staff is very friendly. Judy and Joanna, the hospitality duo always call me by first name which makes me feel at home. The front desk people are nice also such as Zeb and Robin. The housekeeping staff have been very accomodating with my work hours.

Our go to Pittsburgh Airport Hotel

10.0

My husband and I have stayed at this hotel numerous times using the park and fly option. Our last stay was February 9. We were checked in by Vince who was knowledgeable and friendly. Our room, a king suite, was nice, roomy and quiet. The shuttle the next morning to the airport was prompt and had a friendly driver. Upon returning to Pittsburgh, Vince picked us up immediately after we retrieved our luggage and took us right to our car in the hotel parking lot! The weather was bad and we are older so we appreciate his thoughtfulness. ( Thanks Vince!). We soon realized our key Fob was dead and we could not unlock our car. Robin at the front desk went above and beyond to try and help us! ( Thanks Robin).

Excellent location great customer service

10.0

I always stay at this location because of the excellent customer service. They are very fast at getting you checked in and they take very good careof you. The entire staff does but special shout out to employee Vince. Every time I arrive this guy provides the best service you could ever for very polite, very friendly and quick to help with whatever I need. Thank you for the great customer service.

Guest review

4.0

Premises was not clean, my toilet was leak

Guest review

6.0

The night clerk was rude and was on a personal call almostvthe entire time he was checking us in.