Pedras Salgadas Spa & Nature Park♡

Great facilities and service, but severe credit card information leakage brought huge financial risks and ruined my who

1.0

The property’s surroundings and services were flawless, yet a critical credit card data breach led to my card being fraudulently used.

− Parque de Pedras Salgadas Spa & Nature Park Stay dates: 30 June 2026 – 2 July 2026 This could have been a wonderful trip. The hotel’s facilities and service were perfectly fine, but what happened during check-out ruined the entire stay completely. There is a severe risk of credit card data theft here, and I warn all travellers to be extremely cautious. I made my booking through Booking.com and already provided my credit card details online. The first night’s deposit was deducted automatically via the platform. The outstanding balance could easily have been charged securely through Booking’s official encrypted system, without me presenting my physical card. Nevertheless, hotel staff insisted that I swipe my credit card on their on-site POS terminal to settle the remaining bill. Trusting this reputed luxury resort, I agreed to do so. After I made this payment at the hotel, I kept my card on me at all times. I never removed it from my possession and never used it on any other POS machine anywhere else. At 19:43 local Portuguese time on 2 July, my card was fraudulently charged USD 986.22 by WDW TICKETS, Lake Buena Vista, Florida, USA. At that time, I and my card were still in Portugal, and I had never travelled to the United States. I only discovered this unauthorised transaction the following day while on my way to the airport. I have filed an official police report regarding this fraud. The only possible source of my card data compromise is the hotel’s POS device. This resort markets itself as high-end and private, yet it fails to provide even basic payment security. I strongly advise all visitors not to use their credit cards here, as your personal financial information is at huge risk. I sincerely hope Booking.com will thoroughly investigate this serious safety issue.

Guest review

8.0

This was our second stay at the hotel, and it was a pleasure to come back. Once again, everything was excellent, from the spa facilities and the pool to the restaurant. We were able to rent a bike for our 3-year-old, and she had an amazing time! The food was delicious, and the staff was incredibly friendly and welcoming. We had another wonderful stay and would happily return again.

− The only minor issues we experienced were a clogged drain in the main bathroom and a leaking toilet in the second bathroom. These didn't significantly affect our stay, and we reported them to the staff. They were very responsive and assured us that someone would take a look at them.

Guest review

7.0

O espaço circundante

− AC não funcionante Pressão água muito limitada Pequeno almoço com falta de renovação

Guest review

7.0

Acho que aquilo que se pagou por uma noite ter que ir para as piscinas deve pagar acho que foi um bocado exagerado mas prontos

− O pequeno-almoço foi muito pobrezinho não tinha muita variedade volto a dizer aquilo que se pagou por uma noite quase o 400 € o pequeno-almoço não não tinha nada de especial mas os empregados nada a apontar por excelentes