Diamond Of Bodrum♡

A good break by the beach.

6.0

Average seaside hotel. Close to beach parade. 10 mins walk to town. Nothing special about the all inclusive deals. The best place is the beach pizza grill hut. Freshly cooked pizza and doner kebab. Very good black turkish tea. Beach is only opposite the hotel. Very easy to access.

Customer service

6.0

I am currently staying here and will write a full review later but I want to say thank you to the young man on reception for helping me on my arrival, they didn’t have a booking for me although I booked the whole thing via EasyJet holidays He was professional and checked me in- unfortunately the room was poor, when I went to say that he acknowledged my concerns and said that the hotel was full that night but the following morning he would move me as people vacated the hotel The next morning true to his word he did this by mid day and the room was so much better, he text me when it was ready, really good customer service thank you

3 star Hotel 5 Star Location and price

6.0

So there are plenty of 1 star reviews and 5 star reviews about this hotel .If your travel company sold you the holiday and told you it was a 5 star hotel they maybe should have told you it was a 5 star by Turkish standards and not British standards there is a big difference ,Jet 2 advertise the hotel as 3 star plus which i would say is about right .My wife and me have visited Turkey 11 times in 9 different hotels and locations this was the most expensive of all those holidays Diamond of Bodrum comes in at number 7 out of 9 in terms of everything you would expect .The location is without doubt the best we have ever had that is where it ends .Staff and service was average the two lads in the rooftop bar were excellent the indonesian girls in the restaurant were great most of the others were pleasent to downright miserable .Pool area broken sunbeds and brollies pool looked clean but was full of sand and dirt and was never cleaned in two weeks we were there . The beach, again broken sunbeds and brollies cig butts broken glass etc all over and never cleaned the sea was clean enough loads of stray dogs so not great .The room we upgraded to a seaview which was excellent, cleaning was ok but a bit hit and miss air con was rubbish made little difference to the room temperature there was no kettle or tea and coffee .Food was quite good with plenty of choice but was not hot enough for example scrambled egg at breakfast was out at 7am and was still there at 8.30 stone cold There were loads of cats running about and begging for food not very hygenic and bearing in mind someone died of rabies from a cat scratch in the UK which was picked up abroad not safe either . Drinks vodka and Gin were brand names the rest was vodka based with flavouring, measurments were generous .I would say taking everything into account this holiday was over priced by around by £ 800 for two weeks very poor value for money the only reason i gave 3 stars was because of the location .

Not a 5 star hotel

2.0

I'm not sure who and when rated this hotel as 5 star... everything is dated there. We got a room with 2 beds which resembled prison beds or something in a camp. I don't think I have ever slept on a bed like that since I was at school. The bed was so hard it gave me back pain. The bathroom looked like it's been last decorated in the 80s. Tatty and worn, also tiny. The air conditioning didn't work and even when it wasn't hot outside, it was a furnace at night. No air.The WiFi situation was ridiculous, I had to keep signing in over and over again, as it would throw me out every couple of minutes. Ended up having to use roaming. When the WiFi was connected ,it was unusable most of the time. We only had breakfast included( thank god), it wasn't great. The food was terrible. I ended up only going for coffee. It was off season, and even so there was only 2 coffee machines and queue to get coffee. I can imagine in season it would be impossible to get any beds by pool or on the beach. The beach is dirty. As an animal lover, I did not mind the beach dogs and was looking after them, also the cats in the main restaurant. I didn't have any issues with staff, everyone was perfectly polite and helpful. I don't understand how this hotel has many good revues here, that must be the worst hotel I've ever stayed at( including 4 star in the past!). The only good thing about it was the location.

BURHAN:))

10.0

Exceptional Service and an Unforgettable Stay at Diamond Hotel Bodrum ​I would wholeheartedly recommend the Diamond Hotel in Bodrum, not only for its superb facilities and charming location but, above all, for the exceptional quality of service we had the pleasure of experiencing during our stay. ​The entire hotel staff deserves the highest praise for their professionalism, politeness, and willingness to assist, which truly made us feel well taken care of and comfortable. ​My special thanks go to the waiter, Burhan. He is an excellent young man whose work in the restaurant was a true pleasure to watch and taste. Burhan is incredibly attentive, quick, and always smiling. With remarkable grace and precision, he looked after our table, anticipating our needs before we even had to ask. His positive energy and professionalism are a true credit to the hotel. ​Thanks to staff like Burhan and the rest of the team, our holiday at the Diamond Hotel was unforgettable. It is definitely a place I would love to return to. ​Highly recommended!

Not 5 Star !!!!

2.0

My boyfriend and I booked 1 week all inclusive here, we booked in June to stay in September. In July I emailed the hotel 3 times requesting a room upgrade, no acknowledgment or response from the reservation team. I end up having to call Turkey from Ireland to speak to reservations, I was told my request was promised and it was on the booking that we are upgraded and we can pay the remaining on arrival. Arrived to the hotel and there was no upgrade request noted on file, I explained to the receptions that I had organised all of this 2 months prior. We spend 1 night in a room with a window as small as a shoe box, no natural light no air, it was horrific. We finally got upgraded but not to what we had originally requested. The room was ok, bathroom was very outdated, rusty handles and the shower was horrific. The complimentary drinks fridge was never restocked for the whole week we were there, not once. There was dirty towels in the bottom of the wardrobe, they were from the previous guests staying there before us, those towels stayed in the wardrobe for the whole week. One day the room wasn’t cleaned which is fine it wasn’t necessary dirty but we needed clean towels, I called reception twice requesting clean towels, they arrived 2 hours later. By that point we had used our dirty towels to shower as 2 hours is a long time to wait for a towel. The aircon was shockingly bad, it sounded like a tractor therefore we could not have it on during the night as you cannot sleep with the noise. The food was ok, the main restaurant didn’t serve anything appealing and if it did it was cold every single time. The grill outside by the pool was nice. The pool situation is terrible, it says that the pool is not open until 9am, however people were leaving their towels down at all hours of the morning and the staff didn’t do anything even if the claimed beds were unoccupied for the whole day. We got to sit at the pool only once in the whole week, because I deliberately had to set my alarm for 6am to put a towel down, I didn’t want to do it but how else was I going to actually get to enjoy my holiday. Again, I sat at the pool ONCE because of this situation. The private beach section was the same issue. I found the reception team terrible, they were not accommodating or attentive or helpful. However the restaurant staff and cleaning staff were extremely friendly and helpful. Overall I will not return to diamond of bodrum again, I will stick to the hotel I normally go to in kusadasi which is a real 5 star hotel with exceptional service and cleanliness.