Club Munamar Beach Resort – All Inclusive♡

Holiday

10.0

Brilliant hotel, staff amazing, clean, any questions staff are more than happy to help with anything. Surrounding area is amazing lots to do shops, tattoo shop about a 1 min walk from the hotel is amazing staff are so nice made us feel welcome. Had 3 tattoos in 3 days honestly amazing. Highly recommended will defo be coming back

Family holiday

10.0

Good entertainment. Umit very good person... Good food Good alocation Good location on the main street, rooms overlook the pool and the street side overlook the mountains. Good food, a wide selection, and close to local shops and supermarkets. You can rent an electric scooter for the whole day at a reasonable price. You can also book excursions to interesting places. The hotel staff are friendly and helpful. The lobby manager was helpful and showed us and told us about good shops for shopping at reasonable prices.

Terrible

4.0

Very disappointed entertainment was 1 out of 10 food was very repertive room was very small price was OK but defo not a 4 star more like a 1 star table tennis no net no pool table no tea facilities in room would never go back to this hotel

DANGEROUS FOOD PLEASE AVOID

2.0

We stayed here from the 8th of Oct. Myself, partner and my dad who's in his 70's We were very disappointed with the food but as we had booked all inclusive we decided to try the food and drinks. 3 days into the holiday my dad became unwell and spent the rest of the week in his room with severe vomiting and diahreah. We suspected food poisoning straight away. Myself and my partner spent the week looking after him as anyone would We complained to the hotel but nothing was done. Myself and my partner ate out as we just didn't trust the food, it looked disgusting, was cold, left uncovered and was very obviously being reused from previous meals. On the day we were due to fly home my dad was very poorly and just wanted to get home, requiring a wheelchair at the airports because he was so weak. On arriving back at Birmingham we took my dad straight to the hospital where he spent several days after being diagnosed with salmonella posioning and severe dehydration. THIS HOTEL NEEDS CLOSING DOWN IMMEDIATELY. My dad is now on the mend but this could have ended very differently. Im in contact with on the beach so we'll see!

give this a huge miss

2.0

worst hotel ever stopped in...dirty room and dangerous plugs food is horrible and cold..drinks watered down and small measures hotel rep is rude...no tea or coffee 24hrs a day as stated ....i complained to on the beach and got this reply....Mike (On the Beach) 29 Oct 2025, 13:07 GMT Hi Peter My name is Mike and I have been further Thank you for taking the time to contact us, and I'm truly sorry to hear about your experience at the Club Munamar Beach Resort. It's clear that several aspects of your holiday fell short of what you should expect, and I can understand your frustration. The issues with your room condition - including the broken light switch, dripping taps, and makeshift air conditioning repair - are disappointing. Being moved to a connecting room where you were then disturbed by neighbouring guests until the early hours must have been extremely upsetting on your holiday. I'm also sorry to hear about your experience with the resort representative. I understand your disappointment with the food and beverage quality. However, as these concerns are based on personal taste and preference, they don't provide grounds for compensation. Typically, hotel management can address food-related concerns during your stay by improving service or offering alternative options within your all-inclusive package. While I appreciate that you chose to eat out and incurred additional costs, as this was a personal decision, we're unable to offer reimbursement for these expenses. I also note that you had not spoken with our dedicated 24/7 In-Resort Support Team during your stay. Their contact details are clearly outlined on the first page of your booking documentation, and they are available around the clock to assist with any issues that may arise whilst you're away. This team is in place specifically to help resolve problems in real time—whether that involves speaking directly with the hotel on your behalf, arranging alternative solutions, or escalating matters if needed. By reaching out during your holiday, we are often able to take immediate steps to address concerns and improve your experience whilst you're still in resort. Unfortunately, without the opportunity to do so, we weren't able to implement corrective action at the time, and now you're already home the resolution we can provide is significantly limited. Whilst I understand that it may not always feel convenient to raise issues while away, this contact is vital to ensuring that problems can be dealt with swiftly and effectively. After a full review of your complaint, and taking everything into consideration, we believe the gesture offered in our last response is fair considering all circumstances. Whilst I sympathise that you aren't happy with the resolution, we would be unable to offer any additional resolutions. Once again, I apologise for any lasting disappointment. Best wishes Mike Customer Feedback Team On the Beach

Shocked by the Behavior of the Manager – Very Disappointing

2.0

Our stay at Club Munamar Beach Hotel was extremely disappointing and upsetting. We were looking forward to a relaxing holiday, but instead it turned into a stressful experience. The music was unbearably loud and went on until the early morning hours, making it impossible to rest. When we asked to change our room, we were shocked by the response we received from one of the managers. He was very rude and unhelpful. Rather than assisting us, he tried to make money from us by offering to book taxis, excursions, and other activities at very high prices. He kept saying we were his “responsibility” and pressured us to accept his offers. He even asked for our personal details, which felt completely inappropriate. When we refused to go along with his suggestions, he became angry and started to behave very disrespectfully, refusing to help with the room change. We were honestly shocked by his behavior — this is not how guests should be treated anywhere, especially at a hotel claiming to offer a relaxing holiday experience. We left feeling uncomfortable and disappointed. I truly hope the hotel management takes this seriously, as no guest should have to experience such treatment.