Hotel Castell dels Hams♡

Très bon séjour, personnel très acceuillant et très aimable.

8.0

Toujours un très bon accueil, la nouvelle terrasse pour les repas est très bien, les chambres sont confortables

− Une sono moins forte pendant les animations !!

Aweful experience.

4.0

Had problem after problem throughout our stay, which meant we left feeling more stressed than when we arrived and extremely disappointed. Some members of staff were very dismissive, regularly telling us there was nothing they could do to resolve our issues. We were moved to three different rooms due to ongoing problems, had a broken phone in one room, and were left without air conditioning from 2am until 10am with no staff member available to help. We submitted an official complaint before leaving and also saw several other guests doing the same, which suggests we weren’t the only ones experiencing these issues. The hotel’s location was good, with a small nearby beach offering boat tours and a shuttle service provided by the hotel. Unfortunately, the shuttle was a small minibus that only ran every few hours, often resulting in guests competing for the limited spaces. The atmosphere around the hotel was fairly quiet other than in evenings where entertainment was put on. The hotel itself was generally very clean. Although there were birds nesting on many of the balconies, which meant they were often covered in bird droppings, which I actually found the nesting birds to be quite a charming and unique feature. Overall, I don’t feel like the hotel represented good value for the price we paid, especially given the number of issues we experienced throughout our stay. Had these problems not occurred, I could have viewed the stay differently.

Guest review

6.0

Las instalaciones están genial tiene cuatro piscina y una de ellas es para niños pequeños. Me encantó. Las habitaciones están súper bien y la zona de la animación también está genial. El personal es súper atento y amable. Y está súper limpio, además la limpiadora habitual fue súper agradable con nosotros. Además tiene un buen parking para que no te preocupes por aparcar.

− La animación era en francés pero bueno eso pasa ya en muchos hoteles que el español está un poco olvidado. La ubicación está alejada por si quieres darte una vuelta a tomar algo pero está cerca de calas muy guapas y gracias al estar alejado tiene tanto espacio y tantas instalaciones. Lo que sí que digo que está fatal es la comida. Esto es lo único que sí que me parece fatal porque no tiene variedad de nada, es muy básico que ni un hotel de tres estrellas. Nosotros teñimos todo incluido y decidíamos más comer y nevar fuera muchos días

Nice Weeks Holiday

6.0

Lovely welcome from Said, Room was clean and comfortable. Service at reception from Victor was exceptional. Excellent food selection, food suitable for everyone. Pool bar and snack bar, staff are very helpful and nice,they work very hard. Animation Team are Wonderful,they work abundantly hard to make you're holiday. Suitable Family Hotel Suitable for disabled. Suitable for Singles and Couples of all ages

No complaints, exceeded expectations

10.0

My partner and I had the most amazing time at this hotel, we definitely did not experience any of the negatives expressed in other reviews. The food selection was great with a lot of different things to try and good quality, the staff were so lovely and the entertainment crew were amazing. They kept spirits high throughout the day with loads of activities to participate in, as well as amazing evening shows that involved everybody. Our room was so lovely and very clean, and quite big too! Regarding the noise, we could hear people walking down the corridor particularly if they were being loud but it wasn’t enough to wake us up and we didn’t really mind as it wasn’t super late in the evening. We rented a car so the location wasn’t too important for us, but the hotel is very close to Porto cristo beach which there was a shuttle for. The pool area was lovely and well kept, and there were loads of sunbeds so we never went without one at any time of the day. As someone who currently only speaks English, the staff still made an effort to communicate with us and we had no issues regarding any language barriers. The hotel has loads of different languages including lots of French and Spanish people and a lot of British people too. The entertainment crew spoke everything in French, English and Spanish which was lovely. All in all we had an amazing time and felt very looked after. We will definitely be booking again for next year!

Amazing long weekend stay

8.0

When I had read the reviews of this hotel I was a little apprehensive, but as soon as we got here it was clear that all of these bad reviews were not accurate at all. Although it is mostly a french dominated hotel, staff still speak English. The staff are so friendly and very helpful. My friend and I stayed for a long weekend with all inclusive in one of the bungalows; the room was very clean, had working aircon and was very quiet and relaxing with your own private patio. The cleaners did an amazing job keeping the rooms clean and providing clean bedding. As for the all inclusive food at the restaurant, we could not fault it. There were plenty of different options catering for a wide range of people, including basics like pizza and chips for families with children. The food tasted really good. The timing of dinner seemed late to some people starting at 19:30, but there were bar snacks provided between meals. The pools were all clean and had plenty of spaces to sunbathe. The entertainment was brilliant especially in the evenings, there were so many activities on throughout the day for people to join in on. A lot of sport orientated games, they have a game room inside and a little gym. However, the spa was not available as has been shut since 2020 I believe. There is a free shuttle bus that takes you into the town of Porto Cristo which is a must. The town is so beautiful, the beach white sandy and so pretty. They also have a little market on Sundays which we attended. My friend and I are in our mid twenties and felt very comfortable here, plenty of others within this age range that were here as well as families of all ages. We will definitely be coming back here again, we had the best time.