Novotel London Brentford♡

Nice stay - met our needs

8.0

First, the good stuff - friendly staff, safe area, clean surroundings, comfortable beds, nice breakfast, great coffee. The hotel was just what we were looking for in the neighborhood where my daughter lives, and was walkable to her flat, so that was a bonus. I would stay there again on my next visit just for those conveniences. As for the bits that were not 5 star - there was a slight odor of sewage in the room, one time it actually woke me up. If we kept the toilet seat down it was quite improved. The see-through, albeit cloudy wall between the room and the bathroom caused a bit of awkwardness from time to time, as we were 2 friends traveling. Knowing that one could see a silhouette of the other showering was a bit angsty. (That's when I headed downstairs for some of that good coffee). In another situation, I had to shower in the dark because my friend was sleeping right next to the wall, and if I'd have turned on the light it would have awakened her. I don't know if there are options to select a room without that feature but I would certainly do so next time if that's a possibility.

Great location

10.0

We had a pleasant 5-night stay. The room was clean and modern. A special thanks to Mubarra with a great knowledge of surrounding and for being incredibly helpful during our stay—we will definitely come back.

Not ideal but comfy bed

6.0

Not great. Awful room layout but comfy bed . Right next to m4 flyover so zero to rub act with curtains open . The shop prices are beyond a joke. Parking not ideal .. quite a walk to nearest tube . Will be using other hotels nearby in future

Too hot room and flush of toilet not working

2.0

Too hot room and flush of toilet not working. It was our family trip with my 7year old girl and my wife to enjoy Christmas lighting we stayed your hotel from 19th to 21st December 2025 in Room 526. And the first night itself the room was boiling more than 24°c, can't open the window. Called receptionist they seen and offered stand fan. But it was not enough to the level of hotness it was already their. So whole night we couldn't sleep even hardly for 1-2 hours. Following day morning we asked again to the receptionist to change our room. Without changing the room they said maintenance team will fix before we will be back. Surprisingly they didn't fix anything the room was still boiling, toilet flush was not working, and they didn't change our room as well. And no one came to ask or to check if everything was okay even after several times informing to the receptionist that the room is not suitable to stay for a minute also for my little one was suffocating for the temperature. That night again we had to stay their again without any sleep. Its truly truly unprofessional, careless, irresponsible in a shockung setup of hospitality where the basic things of hospitality is missing and no one is interested or bothered to listen to resolve this issues. On our return both my wife and little one were sick, were vomit on way back. So I asked for full refund of my booking with compensation for this harrasment. I was in chat with the hotel front office manager Mr.Abbas Mohammad who appologised but than he stopped responding on compensation. So, I definitely will not recommend to come next time.

Too hot for sleep

4.0

The hotel was quite nice, but the room was 24 degrees during the night (too hot for any sleep). Someone brought me a stand fan at 2.30am, but then, as much as that was a nice gesture, this was rather loud. -Suffice to say, they could not do anything with the thermostat either. I got very angry during the night, and slept maybe 1 or 2 hours only. You could not open the window, to counter the heat, as the M4 was too loud. I will not return.

Overpriced parking

8.0

Stayed in this hotel for 2 nights as part of our UK holiday. Amongst the many hotels around the are I chose this because of its swimming pool and sauna. Good points - room was clean and reasonably spacious for 1 adult and 2 children. It came with the usual teas/coffee, bottled water and fridge. Breakfast had a good variety. Swimming pool in the basement was great as well as the sauna. There was also a gym. Not so good points - parking was a bit confusing and overpriced. I wasn't fan of the window in the bathroom as it would illuminate the whole room if light was switched on at night. Unfortunately our check in took quite long time as there was a complicated customer before us and only one receptionist.