Résidence Koh-I Nor by Les Etincelles♡

Guest review

10.0

Good views from the residence, lovely bar area, great shuttle service.

Guest review

2.0

It was our first time in Val Thorens and we were celebrating my husband's 35th birthday, we reserved this hotel expecting it to be amazing as it was 5 stars and not cheap at all. Usually at a 5v star hotel you have amazing customer service but in this case it was quite the opposite. Since it was nearly at the end of the season the hotel was greatly understaffed, the shuttles that were promised took forever to get to you or were always full. When talking to the staff about it they said that they were understaffed and rude. Val Thorens is quite walkable however since it was snowing most of the time we were there we had to freeze at night to walk back to the hotel after dinner. During our whole 10 day stay they changed our towels once, never cleaned and so we ended up even having to buy toilet paper ourselves because there was no one at the lobby ever. I understand it might've been the end of the season but that should not compromise the quality of your stay, if that's the service you will be giving then close the hotel completely. Definitely the worst 5 star hotel I have ever stayed at, we then stayed at Le Fitz Roy, also a 5 star hotel and it was INCREDIBLE - HIGHLY RECOMMEND.

Perfect place to stay

10.0

I really love the team. They are so friendly. The location and the services are just perfect! Clean room, great services like the shuttle busses! I just love it!

A great family hotel in beautiful location

10.0

Excellent family location. Beautiful, well equipped apartment with a stunning view of the mountains. Staff couldn’t have been more helpful. Small issue with toilet which was fixed within the hour. My only slight complaint would be that for 2 bathrooms there was only one toilet and the lift servicing the whole residence was slightly slow. The hotel terrace was a lovely place to unwind after a day’s skiing and the pool was excellent and rarely busy. Ski in ski out did involve a walk upstairs through the hotel and the run was quite challenging for beginners but this is not the hotel’s fault and mostly due to the end of season conditions when we went. The hotel shuttle service was also brilliant Wouldn’t hesitate to recommend

Great apartment

10.0

We enjoyed our stay in April. Good location for getting on and off the mountain, lovely staff who were friendly and helpful.

Guest review

8.0

The room was perfect for our needs (2 bedroom apartment with 3 guests). Hotel has everything you need. Great views out to the slopes & a lovely outdoor terrace with plenty of seating. You can ski straight out of the hotel. Ski passes & ski hire all available to hire from the hotel. We had drinks in the bar (service was great) but didn’t eat in the restaurant so can’t comment. The only issue we had was the kitchen equipment being dirty. We had to wash everything before using it due to old food being on cutlery, crockery, glasses, cups, pots & pans. The ashtray on the balcony also hadn’t been emptied & was full of cigarette butts. We addressed this with reception & they sent someone to the room to sort the issue. Our stay was pleasant, staff were really friendly & helpful. We would stay here again, even with the kitchen issue. We’d just make sure we check everything as soon as we arrive, as this is left to the guests before they check out.