Anantaya Resort and Spa Chilaw♡

From Luxury to Letdown: Anantaya Chilaw’s Shocking Decline!!

2.0

Currently on a visit at Anantaya Chilaw with a group of 9 (Rooms 403, 404, 414, 415) and highly disappointed at the huge fall in standards. We feel completely ripped off-This hotel has a lot of audacity to charge essentially 5 Star Prices for a 2 Star experience! The hotel management seem to be running such a once grand resort into the ground. I invite the GM to eat at his own buffet and tell the customers to their face that they are getting their money’s worth. The buffet spread was sad and pitiful for a hotel of this size and price point, very very limited, poor spread of seafood, curries and meat. The head chef is clearly incapable of planning a proper spread and maintaining basic kitchen standards. some chefs had worse uniform cleanliness than our vehicle garage staff. On a more disgusting note, most of the new plates placed at the buffet were not properly washed and were grimy or had visible pieces on them. We brought this to the attention of the staff as well because we cannot even accept this at a roadside boutique much less a so called luxury resort, but they didn’t seem to care. Maybe it’s just the usual standard at the present Anantaya. Some of our party had stomach upsets from the restaurant food and it’s not surprising given the terrible standards at the restaurant. The room interiors are badly lit, poorly maintained and kettle and even room phone did not work in some rooms.All the mini fridges had been removed from our rooms (even basic motels provide this facility nowadays) . There were no hairdryers except in 1 of the 4 rooms and we were informed by Reception that the hotel did not have any hairdryers to provide. We were also astounded when the housekeeping team informed us that the entire ‘’resort’’ was out of stock on 1L bottles so they had replaced 1L bottles with the same number of small 500ml bottles of water, after we requested for at least more 500ml bottles to make up the overall qty the staff promised to provide water but never did so we had to go out and get our own water for our basic necessity. What kind of luxury resort runs out of water bottles? Only the reception staff were friendly and courteous and everything else was a terrible experience. It’s very sad that such an originally well built resort with great facilities and location is in this sorry condition and the owners should consider handing over the management to an experienced operator like Jetwing or Cinnamon, because this gross incompetence by the current management reflects very badly on the image of the entire FindMyFare group (the new ownership)! The Anantaya website asks customers to ‘’Step into a world where infinite pleasures await’’ but unfortunately the only infinite pleasure for all of us will be not having to spend more time at this hotel!

Great entertainment and excellent service!!

8.0

We enjoyed the stay very much. Special thanks to Mr. Viraj. He made our trip truly enjoyable. He entertained us with fun sports activities and showed great hospitality throughout our stay. . A very friendly and dedicated staff member. Also thanks to the staff member Tharushi for being friendly and made sure we had a great stay at the hotel. Highly appreciated!

Inadequate staff and facilities Reception is confused and confusing guests. It takes ages to get things sorted out.

4.0

Poorly organized.Inadequate staff and facilities. It takes ages to get the rooms and baggage s sorted out. Cleanliness and service is horrible in the restaurant due to inadequate staff and fasciitis.Restaurant is full of flies.Common washrooms are worse than public toilets in bus stations.There are no buggies to travel to rooms that are far away from reception.There are no elevators .When you check in you have to walk 500m and climb 3 storied buildings to wait another 2hrs to get the baggage by DIMO batta lorry. Hotel needs professional staff and renovations.I have been to this hotel 10yrs ago.Those days it was very nice.

very Bad hotel

2.0

We had an extremely bad experience at Anantaya Resort & Spa, Chilaw, especially considering it was Christmas Day, which we expected to be special. The food was very poor – tasteless, limited options, and absolutely not up to the standard of a resort that claims to be luxury. For a festive day like Christmas, the food was a complete letdown and felt careless and rushed. What made the situation even worse was that the hotel was doing maintenance work during Christmas Day. There was noise, disturbance, and an overall unpleasant atmosphere. It is completely unacceptable to carry out maintenance when guests are paying premium rates for a peaceful holiday stay, especially on such an important day. The experience felt unplanned, unprofessional, and disappointing. Christmas should be about relaxation and enjoyment, but instead, it was frustrating and stressful. This resort failed badly in delivering even basic expectations. Definitely not worth the money, and I would not recommend Anantaya Chilaw to anyone looking for a relaxing or festive getaway.

Perfect Company Staff Outing at Anantaya

10.0

We visited Anantaya Resort & Spa, Chilaw for a full-day outing with the staff of New Jayasekara Auto Motors (Pvt) Ltd company ,and it was an excellent experience from start to finish. Everything was well organized and ran smoothly. A special appreciation goes to Mr. Dharmasiri, who beautifully organized the entire event, and Mr. Viraj, who handled the coordination and entertainment activities. We also want to thank DJ Ashan for the great music and lively atmosphere. The hotel staff were friendly and supportive throughout. The welcome drink, buffet, and overall food quality were very good and tasty. The rooms were comfortable, and we truly enjoyed every part of the day. Overall, it was a wonderful experience, and we look forward to visiting again.

Fabulous Experience

10.0

Excellent and superb service! The warm welcome and the friendliness of the staff were truly outstanding. The cleanliness of the hotel is highly commendable. I also appreciated the lovely location, beautiful décor, charming atmosphere, and the sense of freedom throughout the property. Overall, it was a wonderful experience, and this is definitely a place I would love to visit again.