Sortis Hotel, Spa & Casino, Autograph Collection♡

Average Hotel But Not Bad

6.0

To be fair, we stayed at two hotels during our first trip to Panama; this was the second hotel, and the first hotel was a five-star. So our first impressions were likely based on the need to adjust our expectations. The location was awesome in terms of access to the metro and short Uber trips to restaurants and the mall. We used the first leg of our trip for tourist activity and this leg of the trip to get a feel for living in Panama. The one-bedroom king suite was spacious and contained a ton of storage. It was perfect for our family (parents and 18-yr-old) in terms of the pull-out couch and extra bathroom. The room cost less with the $100 resort credit than without it, so we booked it. I'm not sure I would select that option if I had to pay more. Your choices are limited to two places, although we ended up "spending" the credits easily each day, and it never felt like we tried hard. My primary issues were the wear and tear in the room and the cleanliness. This was a notch below what I'm accustomed to at a Marriott in the US. Maybe more like an Embassy Suites, an old one, not a brand new one. I say that for reference if it helps someone, not because I expect a different country to operate like my own. I probably will try a different hotel for my next visit, but I was not unhappy with my stay. And I think this could work well for others. For example, if my daughter and her friends went for a solo trip, this would work well for their young-adult budget. Zero safety concerns and friendly staff.

Services needing improvement

6.0

Room is ok Location is good Services like food is good but it could be better, the variety is limited in the breakfast, the same options every day The menu is very good Cleanning was bad, there was a lot of dust, they didnt leaServicve any soap at the bathroom sink

1 of my tp 2 trios ever

10.0

Ivan & Corlina were very professional & helpful, made our stay very enjoyable, recommended, nice restaurants, Malls & fun things to do while we were there. Truly enjoyable experience. Hats off to them for being friendly, informative & polite Would definitely recommend staying their to anyone visiting Panama. Again a big thank you to both of them for being so helpful. xxxxxxxxx

Guest review

10.0

Late checkout until 2pm. Great staff. City views. Really nice breakfast.

Nice room and great customer service

8.0

Overall, the hotel is clean. One area that require a deep cleaning is the shower in the room. It is huge but there are some areas/corners that have buildup. The view of the city is beautiful. Staff - front desk provided great customer service. Security, valet, and other staff was polite, answered questions, and willing to help. Concierge - Carolina and Ivan. Absolutely outstanding service!!! They were available to answer questions; pull up the map and show locations; make recommendations for dinner and activities. They went above and beyond by calling a bike shop to ensure they had rental bikes as we were taking an uber to the shop. There was a genuine interest in learning about our country. They even taught how us to pronounce certain words (because I desired to work on my Spanish). Such an outstanding team. I will return again and this team would be one of the reasons.

Great exeperiece

10.0

Fransico took care of my check and was amazing