Zia Boutique Hotel♡

Nice room, comfy bed, careless staff

6.0

Stayed here for 2 nights during my birthday, booked through Traveloka. First night I was given a free upgrade as the room I booked for was no longer available. Following afternoon I extended the stay through Traveloka for another night. Pros: Bed is comfortable, check-in process was quick, spacious bedroom, cold air conditioning CONS: Shower water heater did not work properly. Called the front desk and they said they'd follow up / call back (we waited hours and decided to just use the cold water shower). I found a disgusting wrapping paper from a used condom under the curtains (careless housekeeping, did not clean the place thoroughly). Bed sheets had weird yellow stains. Wi-Fi is super slow and continuously disconnects from your phones. Before check-out time, there was no courtesy call from the front desk bothering to ask if we were checking out or extending the stay. WITH my room on DO NOT DISTURB, the staff came in front my door knocking loudly and quick not stating even which department they were from or what purpose they had coming in front of the door. Also, on the day I extended the stay, I also had the DO NOT DISTURB sign shown but the staff proceeded to ring the doorbell to make up my room in which I asked them to come back at 3PM since I was leaving at that time; they told me "sure, but 3pm is the only time we can come back since there will be no other staff to clean after as we'll be going home" thank you fyi ☺️ At check-out, (around before 1pm) the front desk staff did not bother asking for feedback and just gave me my deposit and I checked out. Another thing, to go to the motorbike parking area, you have to go behind the hotel where it is all muddy and dirty, they wouldn't allow you to park closer despite having the parking space COMPLETELY EMPTY. Small advice, please kindly train your staff to read the DND signs and what not to do when it is SWITCHED ON. And if you say you want to follow up on something and call us back, ACTUALLY DO IT. Prevent your guests from waiting too long. I will attach the photo of the wrapping paper from the used condom on this review. I'm unable to mention any of the names of your staff as NONE wore their name tags.

I enjoyed it!

10.0

The room was clean and comfy. Everything served worked. The room service was a bit slow but they'll served you. The wifi worked well. The hotel is located nearby the city centre and you could find local food around the hotel. There's a cafeteria next to the hotel though.

Overall experience

6.0

Overall staying experience is neither bad nor good. You get what you paid for. Can be further improved. You got to wait for 10-15mins after u turn on the Aircon to get the room cool. Its equipped with basic necessities. But the good thing is that, the staff readily attend ur issue fast. For breakfast, staff need to be more proactive in restocking the food items so as not to have the customer wait for it to refill. If you looking for a no frill place to recharge after a day out, this is a valuable place. Overall staff are very friendly and will try their best to rectify amy issues.

Breakfast is dead

2.0

Their service is abit slow. Not much of shops around the area. Their hotel breakfast, not much of varieties. Had slight diarrhoea after having them. What’s good about the hotel are their rooms. The bed was so comfortable and the water pressure of the rain shower is good. Toilet was fine; nothing to say much, just basic necessities provided.

Regret waking up for breakfast.

6.0

Front desk people was excelent. But breakfast was bad, little variety of food to choose from and 1030 they already started asking us and about to clear the buffet. 2nd day we skip breakfast. 😊

Guest review

4.0

1. Not in prime location, Not happening area, a dead area. 2. But peaceful no noise n no disturbance. 3. Staff very cooperative n very kind n loving. 4. NO HOT WATER 5. NO SEA NO BEACH 6. Room not given as was promised. 7. BUT 100 TIMES BETTER THAN SINGAPORE.