Hotel Metropole♡

DUNGEON ROOM

2.0

I reserved a Deluxe Sleeper for four people based on the hotel’s website promising a King bed plus twin pull-out or two queens. What we got was outrageous. They first reserved us into a single king room with one bed for four people. After we complained, they moved us to another room with just a king bed and a tiny twin sofa bed. How does any hotel accept a booking for four people and think a single twin sofa is acceptable sleeping for a family? It was cramped, ridiculous, and unsafe for kids. They had already given away our actual reserved room. Then they forced us into a depressing basement-level room with a terrible view of a blank wall, poles, and mechanical junk. No operable windows — just stale, awful air. This is blatant false advertising. Their “Deluxe Sleepers” do not match the photos or descriptions. We lasted one miserable night and left for the Atwater, where they gave us a proper family room with zero issues. Management’s canned response tried to spin it as a minor “mix-up” and acted like waiving fees was some huge courtesy. It completely ignored how they repeatedly assigned us unfit rooms for a family of four. This wasn’t bad luck — it was incompetence and dishonesty. Do not stay at Hotel Metropole. Save your money and book anywhere else in Catalina.

A Great Stay, Service is the Best

10.0

Great hotel location close to everything. The staff at this hotel, from the front desk to housekeeping, are the best. All of the staff go above and beyond to ensure that you are experiencing a great stay. Book this clean hotel well in advance because the property is in high demand.

Great location, but breakfast is disappointment.

8.0

Location was wonderful and the staff was wonderful! And, of course, Avalon is wonderful!

− Breakfast set up was not good. There were no tables so you had to hold things on your lap. This is really awkward with cereal and I can’t imagine how hard it is with kids. Plus, it’s in a space that has opening to the outdoors, so it is not warm and cozy. One of our two days, the maid had not come even by 1:30 in the afternoon.

Fine but did not feel worth the cost.

7.0

Staff and breakfast were good.

− The hotel didn't feel at all secure with our room on the main floor and little staff around at night to prevent someone from taking the elevator up and being outside our door. I also felt the price was way too high for the room's cleanliness, decor, etc. In comparison to other others we discovered once there, it was very overpriced and not as nice.

Perfect stay, so glad we returned

10.0

First, we would love to give a huge shout out to Venessa at the front desk. Family and I, arrived on the island and we had 4 night reservation for another hotel. Long story short, after first one night we had to leave! I showed up at Venessa's desk telling her the story and in no time (hotel close to fully booked-summer break!), She found us a 2 queen room, got us an early complimentary check in (we've stayed at Metropole numberous time), but offered us a champagne in the room. What a hospitality! We did not expect this type of compation and problem solving, a true representative of Hotel Metropole. Now the pros: Location is amazing, navigation around the hotel or around it is perfect, close to everything, especially the breakfast shop on presmises and of course customer service. The room was exceptionally clean, I saw the service ladies actually mopping the floors after vacancy of other rooms. cons: second floor rooms overlooking the courtyard, get loud because of the shops. If you want to sleep in passed 9am, it's not happening...at least when we stayed there which was June 9-12, 2026.

Perfect service, the best location.

10.0

PERFECT location. Simple yet classy rooms. Loved the fire place and high end bathroom amenities. Received great service throughout. They provided a complimentary upgrade so I could check in early in order to settle in prior to scuba diving. Icing on the cake was me forgetting my gopro battery on the nightstand and with one phone call they're quick and pleasing response that they'd mail it to me that day and only charge me for the postage. The speed and efficiency and thoroughness of the service was exemplary. Will definitely be back with my family. Thank you Hotel Metropole!