Cobblestone Inn & Suites Steele♡

Beautiful hotel

10.0

Had a wonderful stay. Very clean and comfortable room. Breakfast was delicious and staff was very friendly. Right on the I-94 so very convenient for travellers passing through. Reasonable rates as well. Beautiful place, would definitely stay here again!!

Frustrating

2.0

It was very frustrating experience overall. The only person who speaks english was never at the desk, so the lady would always call the main guy on video call to speak with us and then give her instructions. I could barely understand him on the phone as it was. I need to check out a little late (1pm) a day early to go home and help a friend who'd daughter had just died. They still charged me for the full room for the night I wasn't even there. Heartless.

Horrible Experience!

2.0

Stay at Nineteen26 at all costs! Do not stay here! We booked a stay here for one night (I have a confirmation email to prove it). When we checked in, Raj told us that we had a two night reservation and that we were supposed to check in the night before. I showed him my confirmation email (which is from steele@staycobblestone.com. I have it attached to this review). He completely ignored it and made it sound like the email wasn't from him. He then took my phone, closes out of my email, and proceeds to take a picture of his computer screen. Of course, I see what he sees, his system had us in for two nights. My confirmation email says it was only one. I told him we were not paying for two nights because our confirmation email only has us confirmed for one (I would have happily paid for two nights if it was my fault and I showed up late, but that's not what happened). After nearly half an hour of useless conversation, Raj said "I am not doing anything" after we said "we are asking you to help us because there is something wrong on your end and we are asking you to help us fix it". We hoped there would have been someone else working the morning we checked out to see if they would be more helpful. It was Raj again. He gave me the name of the website that I supposedly used to book the reservation and said to call them (Yay! Right?). It was a complete lie! I checked their website and called them, they said that I did not book the reservation through them. I will be calling their corporate office on Monday since apparently customer service does not exist in Steele. Hopefully they have someone that's actually helpful. I am not one to try to bash a business online, but this is unacceptable and everyone should know about this before trying to book here. If you have any problems, don't expect them to be solved by their manager!

Buyer Beware Confirm your prices before staying

4.0

Booking online with the Cobblestone in steel is risky at best. Got over charged on rooms we had for 2 nights. Charged us King prices for queen room and when we ask for it to be corrected. No Sorry you booked it online and nothing he can do about it. Very hard to work with and its his way or no way. Will never stay here again.

Clean room, helpful staff

10.0

Helpful staff, clean rooms, convenient location, comfortable bed, pet friendly Have stayed here before will stay here again. Sandy the worlds largest sand hill crane is always nice to see and walk by -just behind the cobblestone inn & suites

Hidden “optional safe fee” automatically added price adjusted after confirmation

2.0

Make sure you double check your bill! They add an “optional” safe fee each night that you must ask to be removed. And even when you do they keep it on there. Plus our confirmed rate was emailed to us at $117 a night and they tried charging $156! Staff when called at first asked me to “call back” when all I initially asked was to make sure the “optional fee” was removed. Thankfully I had read a review from another guest that alerted us to this charge.