Rafayel on the Left Bank

The staff was absoutely amazing and helpful. I have been to this hotel for the 3rd and the room was beyond my expections

10.0

Comfortable bed and facilties. The jaccuzzi helped relief my pains. There was loads of room withn the room to sit and talk

Rude management - do not stay!!

2.0

Management are so rude.! Tried charging me a ridiculous amount because there was tan on sheets I explained Iv been wearing it for 20 years and it's wash on wash off tan so will wash off, the management started screaming at me trying to intimidate me as a girl and only stopped when my friend started recording them for my safety they said they had to throw away the sheets , towels dressing gowns etc which was all lies - DO NOT stay here ! No where near a 5star and I got a rash from the jacuzzi! Please read Google reviews (I wish I checked before) this is a common scam for them to get money from you!

Friendly staff, nice decor, great restaurant

10.0

I stayed here with my wife for a weekend. The check-in was smooth and our room was quite big and clean! The bathroom was luxurious and there is a bus stop right outside which made getting around pretty easy. There are a bunch of places to eat within walking distance but the hotel restaurant food is very good and we generally ate there. The ferrero rocher cake is my top pick for the dessert!

Extremely Disappointing Stay – Not remotely 5 star!! Don't be fooled by the photos

2.0

This hotel is absolutely not a 5-star property. At best, it would qualify as a 3-star. Do not waste your money. The photos are extremely misleading and not up-to-date. This experience was disappointing from start to finish. Booking platforms should take greater responsibility in ensuring that hotel ratings genuinely reflect the standards being offered. The overall experience felt misleading and completely over-promised. The decor throughout the hotel is tacky, tired, and cheap-looking. Nothing feels cohesive or thoughtfully designed — it’s random and extremely outdated throughout. Even if a room is technically clean, the poor/tired decor, worn old carpet etc makes it feel grubby. Our bedroom was small, shabby, and overlooked a large yellow storage building. The lighting in the room was confusing and difficult to operate, random placed plug sockets (non by bedside tables). There was only instant coffee provided — no coffee machine, no biscuits, and none of the touches you would expect from a genuine 5-star establishment. Security was virtually non-existent. Anyone could walk in off the street and access the lifts. There was no key fob system restricting access to floors, which is unacceptable for a hotel claiming this level of luxury. The bar had no atmosphere, and the bartender was unfriendly. After using the spa, both my husband and son felt itchy, which was extremely concerning. The location is also poor. You either spend a fortune on Ubers or walk around 20+ minutes to reach the nearest Tube station (alternatively, take a bus first). Hardly ideal. Reception staff were polite enough, but noticeably tense — we overheard several other guests complaining about the misleading 5-star rating and overall standards. What is most frustrating is that the hotel sets expectations extremely high with its apparent 5-star positioning, yet massively under-delivers. If it were honestly marketed as a 3-star hotel, expectations would be aligned and complaints would likely reduce. We were asked not to leave a public review and instead email the hotel directly. I’m afraid that emailing privately does not inform future guests nor does it encourage the level of refurbishment or honest reclassification that is clearly needed.

Unacceptable Standards for a 5-Star Hotel

2.0

Deeply disappointing experience. Rooms were dirty, health and safety standards were inadequate, and the level of service was not consistent with a 5-star hotel.

Guest review

10.0

Great experience, room was large and accommodating and staff were very friendly and professional.