Atlantis Family Waterpark Hotel, an Ascend Collection Hotel♡

Guest review

8.0

The kids like swimming in the hot tub

− It seems to have taken a step back since I 1st started coming here, since the 90s i believe. I wanted to give my kids the experience I had when I came as a child. As in hallways not on or working, ice machine was always empty

This place could be really nice, if their staff wasnt so ridiculously bad.

1.0

This hotel could be so nice, if the staff wasnt so bad.

− The first night there I was stung by a wasp right by my eye, and didnt think much of it. The next morning my niece was stung 3 times, one of my nephews 2 times, and my other nephew once all in the matter of 10 minutes. I found six wasp nests under the first floor balconies by door 4. I went to the front desk to report it. The staff showed no interest about the childrens well being, and just told me someone was taking care of it. That was Monday afternoon. Well, I left today, Thursday, and all the wasp nest were still there. I went to the front desk Tuesday and Wednesday morning to ask what was being done, and to ask for towels and toilet paper, because they were never replaced for a suite containing 8 people! I was told some story that they called emergency exterminators, but that was a lie. They show that they offer free passes to Mt. Olympus and Noah's Ark with a 2 night stay in their photos, but thats a lie. Also, the out door pool was "closed" for our whole stay even though the pools were open and the water was crystal clear. The indoor pool by the front desk was about 70° and way too cold to enjoy. Half of my face was swollen up like a balloon for my entire trip from being stung, not to mention the kids, and I was never asked how we were doing or offered an apology. This place and staff really pissed me off, and I never make complaints about anything. STAY AWAY!!!

It was fine I guess.

6.0

We liked the large whirlpool tub in our room.

− Three separate pool options but no complimentary breakfast?? Bed wasn't the most comfortable.

The staff failed us, and showed no concern after the kids were attacked by wasps.

1.0

The Water Kingdom was nice.

− The staff failed at every opportunity they had to help me or make my stay decent. I wasnt asking for much, just to give us clean towels and toilet paper, to take care of the wasp nest (after between my niece, nephews and I were stung 7 times), to honor the free passes they clearing offer with a 2 night stay, and to maybe see how we were doing after being stung so many times by door 4 all in a 12 hour period. My niece was stung 3 times, one of my nephew twice, my other nephew once, and I was stung once. All the kids were under 10 years old. I went back every morning asking what was being done about the 6 wasps nest under the first floor balconies by door 4, and I was told they called "emergency exterminators"! That was Monday morning... all the nests were still there this morning (Thursday) when I left. The out door pools were closed for our whole stay, and we were never offered an explanation why. The pools were open, filled, the water was crystal clear, and it was 90°+ every day, but there was signs saying the pools were closed everyday. The indoor pool by the front desk was so ridiculously cold, the kids said their legs were going numb, and thats not an exaggeration! The wifi was also garbage and didnt work at night. I rented a suite and a double queen room, for my wife's family (12 people) and we had to ask for towels and toilet paper everyday. I tried to show her family a nice week in the Dells, and this place made me feel embarrassed.

Not too pleased with the stay couldn’t sleep well noise

5.0

Location

− Kids running in the hallway , pool closed outdoors

Guest review

7.0

The indoor Waterpark for my kids

− Online says free Noah ark tickets and that's not true, and the outdoor pool didnt work the whole time we were there