Venture Inn♡

Outdated and overpriced

4.0

The owners have failed to invest anything into the upkeep of this property for years. I was unable to get into the initial room since neither of two sets of keys worked. While getting keys for a different room, another party who had just checked in returned to report their room had not been cleaned. There were all of 2 bath towels, 1 hand towel and 1 wash cloth for a double room ... and no additional towels were available for use in the pool. The pool area also had not been updated in years and was so unappealing I declined to use it, even though the availability of a pool is why I chose this property. I was charged $195.17 for a room which did not meet the standards of an outdated Super 8.

Dont waste your money

2.0

Terrible. Rude management. Nightmare check in. First in a room that was under construction then offered two separate rooms but couldn’t offer any discount. The manager is a total jerk. Yuck. Just save yourself and go somewhere else

Very rude management and customer service

2.0

I wish I could give the customer service a negative review as 1 star feels generous. We were in town for a basketball tournament which this hotel invited people from the tournament to stay here and offered a discounted rate. Upon arrival we went to check in my son told me he wanted to go to the pool, and the lady at the front desk was a little too excited to tell him it was closed. Then the manager pretty much chewed me out saying that it was closed because there were too many kids in there and they weren't following the rules. I tried to explain that we were there to check in and haven't been to the pool but he and the lady at the front desk were very rude to me and my two children about it. I was very disappointed as the pool was the reason we chose to stay here. I understand that managing large groups can be problematic but don't invite teams to stay here if you don't want large groups of children at your hotel. Mostly very put off by how wildly unprofessional the manager was and rudely the front desk lady spoke to me and my children. I was then charged an additional 20 dollars over the rate they promised and she refused to explain the difference. She just said that "she pushed all the right buttons on her end" with no reasonable explanation. Too bad for the beautiful town of Libby because I know this hotel is doing nothing to extend a welcome to visitors. .

Please read reviews before staying here.

2.0

I had a very disappointing experience overall. The front desk staff at check-in were courteous and professional; unfortunately, that was the only positive part of our stay. Both the room and the hallways had a strong, aerosol-like odor that was unpleasant and caused headaches. Additionally, several items in the room were not properly maintained. The cabinet enclosing the mini fridge would not stay closed without being lifted, and the drawer located between the beds did not open or close correctly. During our stay, two additional people joined us at the pool, which we later learned was against hotel policy. While we acknowledge this rule, the situation was handled extremely poorly. The general manager approached us yelling, including yelling at children, and behaved in a highly unprofessional and inappropriate manner. This conduct was unacceptable. I make a point to support small, locally owned businesses in our community; however, based on this experience, I would not recommend this hotel to others.

Guest review

10.0

Loved the spa! Also the friendly front desk gentleman with the dog.

Guest review

4.0

The door that went outside by our room was not locked and had to be opened by the handicapped button. It was load and could hear the ice machine and other doors closing when in the room. We were charged $50.00 for room damage, when I called the person that answered the phone didn’t know what it was for. When she called back she said it was for a pillow that we damaged, I told her that we didn’t damage a pillow and the quality of the pillows did not reflect the $50.00 charge. I asked for a copy of the receipt for the pillow, we will see if we receive it!!🙁