Casuarina @ Meru♡

Above and Beyond

10.0

Location -Near Major Road,Highway and Public Transport very Convenience for Business and Travel Atmosphere-Green surrounding Hill View Room-Clean and Spacious Value-Good value for money Cleanliness-Neat and Tidy Noise Level-Safe Service-Well train staff we feel value and Knowledgeable staff handle client aspectation. Amenities- Provide Comfort and Convenience

Not recommending

2.0

We booked 3 rooms, a total of 6 adults with 4 children . One of the adult in our group was not allowed entry to breakfast because her child went in before her and was counted as one person. When we booked , the site said kids stay for free and breakfast included. When we checked in and paid for the extra bed , we were told and confirmed with the reception that we had enough bedding and breakfasts. It was embarassing that one of my guest was denied entry because her 3 years old child stepped inside before her. I paid for an extra breakfast at the end of my breakfast. Unfortunately, before we left for the day , the receptionist told us that we have not paid for breakfast. He said the staff who i talked to and gave the money in the morning was his assistant and he needed to clarify first. I could not wait for her to come back to the reception and i left for the day. So it looks like, all of the staff want us to pay to them personally. At the entrance to the breakfast, morning reception staff and late morning reception staff. What a nightmare , one charge to be charged three times. Not looking forward to tomorrow breakfast, i am sure the 9yo will get asked money three times again. Need to take video when handing payment to the staff.

Great location, kid-friendly and delicious food!

10.0

The room was clean, spacious and comfortable - perfect for families with children. The hotel is easy to spot as it is located in front of Bulatan Meru Sultan Azlan Shah, making it very easy to find and conveniently close to Meru Raya attractions, shops and eateries. The environment is safe, with plenty of space for children to move around, the staff are friendly and helpful, all amenities worked perfectly. One of the highlights was the food - the meals were delicious, with a good variety and great taste.

We had a pleasant stay !

10.0

I had a very pleasant stay in Studio Suite Room. Room is spacious with a nice view of Bulatan Sultan Azlan Shah. Staff are friendly from the concierge to the front desk. Room is clean. Kudos Casuarina Team !

Will defintely recommend to others.

10.0

Great location. Everything is within vicinity. Staff were friendly,especially the front counter, Ahmad and his colleagues. Room is clean. Overall,was a pleasant experiences.

Great hotel in strategic location

10.0

Great location. Hotel room very clean with sufficient amenities. Front counter staff are all very polite and swift service