Hotel UMass♡

Friendly spot in the center of campus

10.0

I hesitated a bit after reading some of the reviews here, but our experience was great. Booked online, easy and friendly check-in process. The room was clean, quiet, and comfortable and had everything we needed. We had no issues adjusting the thermostat or keeping warm; I believe it even helpfully displayed relative humidity. We arrived late at night and were pleasantly surprised that coffee, tea and snacks were available in the lobby 24/7. A lot of fancier hotels limit this to some arbitrary hours of the day, which can be frustrating when you’ve been traveling for hours and just want a little something without having to leave the hotel. We were there for our child to tour the campus and the central location was perfect. Easy in and out of the garage too — it’s based on license plate readers, so no tickets or barriers. The hotel ambiance isn’t fancy but the lobby was actually pretty cozy on a cool fall morning and the breakfast was tasty. We thought we got a great deal for what we paid and it’s so cool to see hospitality students working in a real-world setting. They made us feel at home.

Guest review

10.0

Very good stay!

Guest review

10.0

A great stay in a comfortable, clean room -- will stay again.

Guest review

10.0

The hotel was awesome; & the staff is efficient, helpful, and very knowledgeable. Thank you so much for a wonderful experience.

Guest review

4.0

They were difficult to deal with because the staff offered glib little lies in place of customer service which, I assume, is what management told them to do. I grew very frustrated with being told one thing and finding it wasn't true. Very poorly managed property. Guests have no control over the temperature in the room The thermostat is a prop. They are quick to offer a heater, so I assume they are used to guests being cold.

Guest review

2.0

The property itself was very difficult to find, and the parking situation was confusing. I traveled with my 82-year-old mother, who has difficulty walking long distances, and based on the parking alone I would not choose to stay here again. I wish I had known this beforehand. When we finally reached the front desk, I was told we needed to pay for parking and provide my license plate number. That meant I had to return to the car. Unfortunately, by then the 20-minute grace period had expired, and I could not ask my mother to walk all the way back with me—she cannot be left alone. Thankfully, the reception staff eventually asked someone to retrieve it for me, which I truly appreciated, even though the staff member tasked with the job seemed disgruntled about it. The hotel itself is quite loud, with doors that slam frequently. It was less noticeable at night, but on our first evening it sounded as though an entire family was in our room—their voices carried clearly, likely through the register on the outside wall. Our room was generally clean, but the shower was noticeably discolored, which made it feel less fresh. There was also no microwave, which made the stay less convenient. After our second night, I asked for two additional bottles of water, but the cleaning staff ignored this request, which was disappointing. On a positive note, the food options on the second floor were excellent and very accessible for my mother. The breakfast provided by the hotel was especially good, wi