Nurai Island Resort♡

Potential for Improvement

6.0

Upon arriving, we were greeted warmly by the friendly staff, indicating a promising start to our stay. However, as our experience unfolded, it became evident that there are areas in need of significant improvement, particularly in staff training and communication. One notable issue was the lack of training in handling client requests and complaints. While the staff remained courteous throughout our interactions, it was apparent that they struggled to address our concerns effectively. For instance, when we requested a late checkout, we were granted the extension but later received a call from reception asking when we plan to vacate our room. This lack of communication among staff members was concerning and disrupted our experience. Furthermore, upon dining at the hotel restaurant, we noticed a lack of ambiance due to the absence of background music. When inquired, our waiter mentioned that he used his personal phone to stream music, but it frequently encountered issues, resulting in silence. This not only detracted from the overall dining atmosphere but also reflected a lack of proper equipment and preparation on the part of the establishment. A proper orientation could have enhanced our experience and provided valuable information about the hotel's amenities and services. Unfortunately, this aspect was overlooked, leaving us feeling disoriented and uninformed. In conclusion, while the hotel shows potential with its friendly staff, there is a clear need for improvement

Guest review

6.0

This property is classed as a 5* but it's more like a 4*. The advert says personalized villa but there is nothing personalized about it at all. It's small things that I dont consider it to be a 5*, such as; Seating area to eat outside but no lights so had to use iphone light to see what we were eating. Furniture is not in-keeping with the theme of the place and the tables are from ikea. We took our dog and paid for the privilege however had to follow up for the dog bed and bowls. No welcome card, they put a letter through the door on the last day and wrote 'Mr' instead of 'Miss'. Room service food is not great, the fries were cold and pretty hard. Small world problems I know but for the price, there are better places to stay.

Guest review

10.0

It was amazing stayed

Must try

10.0

Amazing experience, very kids friendly . Staff are very helpful and friendly especially Jackie and Chris. All restaurants have fabulous food.

Guest review

10.0

Amazing stay. Staff gave us excellent service especially the manager Arvind, and the yoga instructor, Sangita. A wonderful island escape, good food and lots of fun at the water park/pool with our kids

Guest review

10.0

Fabulous long weekend - the island reminds me of the Maldives. The service was excellent and the food was great too.