Neptune Mara Rianta Luxury Camp - All Inclusive♡

A life changing experience

10.0

Luxury experience in Masai Mara with so many highlights. - Game Drives with our tour guide Daniel who has the Silver Guide Award and brought us incredibly close to the animals. It was a true adventure ! He and his support guide Julius were very kind and helpful with our 5 year old - The tents were gorgeous and our butler Daniel provided exceptional service with so many small surprises and touches that made it luxurious including laundry for 3 items per person returned in a few hours and pressed as well as warmed beds and chocolates. The rooms were so clean and there weren’t any bugs. The morning wake up service with tea, coffee and hot chocolate were special too! Daniel tidied the rooms 3 times a days and was done in a flash we didn’t know how he did it - The cocktails were delicious and Solomon our bartender took so much care and passion in making something new or sharing his favourite cocktails. Again he was so kind with our son and was very attentive - Food was delicious ! 4 courses per meal and our waiter Alfred remembered all the things we liked. Nothing was too much trouble for him and he always had a smile on his face - Board games, telescope, lounge area, fire pit at night were all good fun. - The hot towels upon return from a game drive - The hippos across the river and their wake up calls. Bring earplugs if you like to sleep in but it was amazing - Responsive booking team Judy and Sharon - The Maasai run 4km up the mountain which is included - The river walk with a Maasai warrior was an adventure also included in the price - The animals near the camp hippos, zebras, lions, birds, buffalo, gazelle, giraffes, elephants - Trip to the Rhino sanctuary which is extra but worth the trip to see 2 White Rhinos We were eating lunch one day and the team spotted a lion across the bridge so we ran across, jumped into a car and John who was a Guide began following the lion and we found it ! It was so exciting.

It was lovely and we made the best of it but the camp is overpriced for what you get in return.

8.0

The staff was absolutely wonderful!

− The food portions were TINY and the meals were absolutely tasteless. I would expect more from a 5 star hotel. Also they don’t have amenities that you would expect from a hotel like this at that price point. We’re talking no coffee in the rooms, and no shaving kit. Also the camp is quite far from the gates for the game drives so expect spending a lot of time on the road.

Exceptional

10.0

Staff are amazing people, from Sharon who patiently caters to our requests, Daniel who is a very good guide, Gibson with impeccable service, and ofcourse Mr John himself, they treat us like a family. Food was also nice, the shower water was very hot and nice, and internet was super fast in our room. We also got hippos serenading every night and the sound of river and friendly dikdiks right in front of our room.

− The location is about 30 mins from the gate entry, but you will get access to river with hippos, the sound of moving river, and crocodiles, so it's not a minus and a pretty good trade off.

I have no words! :)

10.0

I can say that my expectations were exceeded in every aspect. The staff are some of the kindest people I have ever met and most of them have been working from the time the Camp was established and I believe that says a lot about the workplace. The tents are amazing. They pay so much attention to detail. Got woken up with hot tea everyday for early safari drivers and meals were packed accordingly. There was extra attention to my meal preference although it is from a set menu. Lunches by the lake were special. The best of all were my game drives with the guide - Daniel. I got to see all the animals on the first day itself and it was surreal, he was patient and flexible. Had a best massages at the spa. One of the afternoons were spent relaxing by the pool. A huge shout out to Daniel, Robert, Elphas, Sharon and Rose(masseuse). It was truly a different world and the best kind! As a solo traveller, I felt so safe and well taken care of and this is one of the best stays I have every had. I travel quite and bit and felt the customer service here was outstanding.

− none

Exceptional

10.0

Guest review

10.0

The staff is excellent and very friendly