Rose Emerald Hotel♡

Pleasant

6.0

Great stay

10.0

Stayed here for 3 nights as part of a tour and had a great stay. Staff were very friendly and helpful, room was comfortable with good shower. Breakfast was good too, especially the fresh pancakes. It’s a little way from the main downtown area but a tuk tuk is easy to get outside the hotel and costs 4 dollars for up to 4 people. Handy mini mart nearby too.

Here on a group trip

6.0

Hotel is clean and they provide water in the room. As others have said the absence of a shower curtain means that the toilet gets wet and the shower mat very wet as it soaks up water. The advice to remove the toilet roll to a safer location before showering was good advice! Don’t be fooled by the laundry service included in the amenities. There is a laundry but not in the hotel. It is across the street. $1 per kilo. Not sure if the hotel own it. You will wait for ever for the lift. There is only one and if the hotel is busy you can watch it sail past your floor even after you have called it. Not uncommon to wait 10 minutes! As a basic hotel though, it’s fine. Breakfast is what you would expect, a mix of Asian and European.

Poor customer service and substandard bathroom facilities

2.0

I just stayed in this hotel as part of an organized tour and would not recommend. The staff is not professional, I had an incident where the front desk receptionist (a younger male) took a photo of my chest when I was dropping my laundry off. I was looking down at a map and then saw his phone and the flash go off. I was caught off guard but reported this to my guide and hour later who then reported it to the manager that as it is very unprofessional and made me feel violated. They denied anything happened and said the many security cameras they have don’t actually record. Yeah right. In terms of facilities it’s very basic and there is a shower open to the bathroom with no door or curtain so you cannot take a shower without the bathroom getting drenched. There is also no soap provided to wash hands, we had to use body wash. I would look elsewhere for accommodation!

Ok for a few nights. Cheap but everything is locally.

7.0

Great aircon in room.

− One lift which was continually full when it stopped at our floor at check out. Wet room with no separation which meant whole bathroom was soaked. Beds were quite hard.

Passable

5.0