OYO Hotel Redwood Falls near Jackpot Casino♡

Terrible location run for the hills!

2.0

Avoid this hotel! Our experience at OYA Hotel in Redwood Falls, MN was completely unacceptable and unlike any hotel stay we have experienced before. Upon arrival, the property appeared poorly maintained. The main lobby and hallways had no air conditioning, making the building extremely uncomfortable. As we walked to our room, we saw multiple notices posted throughout the property stating that areas had been deemed unsafe by the fire marshal. As paying guests, seeing safety-related warnings posted around the hotel was alarming and immediately raised concerns about the condition of the property. When we approached management to discuss these concerns and request a refund, the situation escalated quickly. Rather than addressing our concerns professionally, the manager became argumentative and repeatedly raised his voice. During the conversation, he repeatedly asked whether I could read English and insisted that the fire marshal notice clearly explained why the property had been deemed unsafe. However, neither we nor the responding police officer could find a specific reason listed on the notice itself. The manager’s comments were disrespectful, humiliating, and completely inappropriate. Instead of treating customers with professionalism and courtesy, he chose to belittle us and turn a reasonable request for clarification into a confrontation. The fact that comments were made that appeared to reference our race, ethnicity, or ability to understand English only made the interaction more disturbing. What should have been a simple conversation about safety concerns became an unpleasant and hostile experience. Between the condition of the property, the safety warnings posted throughout the hotel, and the treatment we received from management, I cannot recommend this hotel to anyone. Travelers looking for a safe, comfortable, and professionally managed place to stay should consider other options.

We will not be returning to this venue.

1.0

Breakfast offering was quite minimal - location was fine

− Construction was underway while we were located in same area. The a/c was very unsatisfactory - noisy!!!!!!! The room was clean Very dissatisfied with TV and no local channel offering from Twin Cities - Do not like the streaming aspect. Just subscribe to a cheap package offering major network listings.

Staff was high point

5.0

− Pretty rough shape

Guest review

1.0

The staff was friendly and responsive!

− The presentation of the exterior hotel is very shabby. The presentation of the interior hallways was under construction. The rooms was ok (rated 3/10), like any other room. Some stains, some crumbs and some smell. You pay what you get. Scary and creepy feelings because, we where the only guests in the big ass hotel on memorial weekend. Lobby are open 24hrs. (No locks) No staff after 11pm (mind you, the front doors are not locked) I don't know how I feel about this. (Anyone can walk in and something or anything can happen). No breakfast. Just coffee and gunola bar. No pool. This will be my first and last. We only booked it because it looked ok from online. Plus I'm from out of state, traveling and all hotels were completely booked everywhere. Never again!

We never got to stay as the department of health pulled their license on the morning of our stay. The kicker is I was ch

1.0

We had to find another place to stay at the last minute, thankfully we found a cozy, clean and welcoming hotel !!

1.0

Did not actually stay as the place was so gross from the outside we were not about to stay there !!!

− Did not actually stay. The exterior was so corroded and air conditioners hanging off the windows no one in their right mind would dare to go inside. The picture on your sight is definitely False advertising !!!