Jumbaktas Hotel♡

My short stay.

6.0

I stayed at this hotel for a few days. The property located in the convenient area, only about 10 minute walk from the city center. The hotel features, A pleasant swimming pool, although the spa area can become overcrowded at times. However, I was disappointed with the housekeeping, and service standards. Upon checking, I found that the room was not properly prepared there were no towels, toilet paper, or soap. I contacted the receptionist To request those items, but after 20 minutes I had to call again is my request had been forgotten. Later when I went to take a shower, I discovered there was no shampoo, conditioner, body wash, and they were visible stains on top of the bed. When I brought those issues to the staff attention, they offered me a piece of cake as a compensation. Well, appreciate the gesture, it did not adequately address the the overall service shortcoming.

Guest review

10.0

Airport shuttle worked as planned, ideal arriving in a city I didn't know in the middle of the night. £13. Nothing to dislike, it's a big and spread out city so it's long walks, or very cheap taxis

Guest review

2.0

The hotel rooms are spacious and generally comfortable. However, communication can be quite challenging as the staff do not speak English, which makes it difficult for international guests. Housekeeping is only available upon request and usually takes place quite late in the afternoon (after 4 pm). Even then, the service is limited to providing fresh towels, and other essentials such as soap need to be specifically requested. During our three-night stay, the bed sheets were not changed. The breakfast buffet was also below expectations. Although it is advertised until 10:00 am, items were cleared away before that time, even while guests were still dining. On one occasion, I asked for another cup of tea just before 10:00 am but was told service had ended. On a positive note, the hotel’s location is very convenient. However, due to the service shortcomings, I would likely consider other options if visiting Astana again.

Liked it

8.0

Liked the free parking option just next to hotel. liked basically everything. SPA is good option, even the rules were a bit strict and strange. Never tried restaurant as it was even booked for some event or just closed. Downstairs pub was good, though. Overall: great option in very good location actually.

yes but...

8.0

alltogether it was a good stay. the room was big, the bed was comfortable and the staff at the reception desk very helpful. two comments though : I landed in Astana at 4 am and I asked the hotel whether I could check in earlier and pay - their only answer was " your booking allows you to check in at 2 pm - " well, I knew that already and I clearly indicated I was prepared to pay for the additional half day - they never answered. so I had to find an emergency solution when I landed at 4 am - I managed with my family but the hotel answer was clearly not professional. then, I booked this particular hotel because it had a swimming pool. However, to access the pool, you need to pay an additional 15 euros (10 000 tenge)! it is very expensive so I did not do it and I could never swim. the marketign is somehow..not correct I think. so, it was OK but I will not go again under the same conditions.

Guest review

10.0

All good