Station Hotel Aberdeen♡

Didn’t live upto the expectation

4.0

This hotel was recommended to me by my friend from Aberdeen. Booked through their own website pictures do not match the rooms. In an excellent location just outside the train station. Some of the rooms need a bit of TLC. First room I got booked in was terrible. No headboard for bed, toilet cistern held together by duct tape, big massive crack in the toilet window with no safety tape put on it, water flowed over from sink and took forever to drain and no USB sockets but they do have adapters available. I ended up upgrading to a different room which after the complaint I thought the hotel might of covered but no I had to pay out of pocket. Room was a lot better and the only issue is with a little step up to the bathroom and no notice to say please mind the step. Made reception aware of this and was told it would be passed onto management. Breakfast was ok nothing to write home away as a lot of the stuff was just luke warm. A lot of staff were speaking to other guests but no one spoke to me during my time dining. I had no trouble sleeping and barely heard any noise. They do provide complimentary ear plugs if you do need them.

Be wise with your money

2.0

Can understand why there are more bad reviews than good reviews for this hotel, including the fact it is 3- star. Do not waste your money here. It’s a 50/50 bet on if you’re going to get your moneys worth because they are desperate to take it from you

Nice Hotel

6.0

My husband and I recently stayed at the Station Hotel, Aberdeen to celebrate my birthday. The Hotel was very central to where we wanted to be, with restaurants, bars and theatres all in close proximity. We stayed in a Superior Room and it was very nice, dressing gowns and slippers etc. provided. Breakfast was buffet style, hot and cold and okay. The only observation I would make is that check in time was 3pm, we arrived early at 2pm and although our room was ready, if we wanted to check in early we would require to pay £10.00 for the privilege of doing so. This is the first time that we have come up against this. We declined to pay the £10.00 and went for a coffee instead.

Disappointed

6.0

I booked a room with a walk-in shower due to my wife’s mobility problems, when I arrived I was given a room on the third floor with a small bathroom with the shower over the bathroom. Although the room was clean and newly painted (by the smell) it was very basic and the furniture was very dated. Only mirror was in the bathroom and absolutely no heating working during our stay. The staff were all very friendly and helpful I’ve got to say.

Disappointing stay

4.0

Disappointing stay – poor conditions and lack of professionalism I’m writing this review to share my honest experience, as unfortunately my stay did not meet even basic expectations. The main issue was the condition of the room. The bathroom had visible mould (although the staff claimed it was not mould – I will attach photos so others can judge for themselves). The overall bathroom condition was poor and far from what I would consider acceptable. The room itself was also very cold. There was a noticeable gap in the window frame, which likely contributed to the temperature problem. Additionally, the lighting was inadequate – there was no proper main light, only wall lamps and bedside lights, which made the room feel dim and uncomfortable. When I initially raised these concerns and asked for a room change, the only solution offered was two portable heaters. No room change was provided at that point. Only after I contacted Booking support and made a formal complaint did the situation change. The reception then offered a room change – but only for the next day, meaning I could move rooms only on the last day of my stay, after a prolonged and unnecessary back-and-forth. What was particularly disappointing was the attitude of the hotel manager. He insisted that the standard of the rooms was the same and did not acknowledge any issue. I did not receive any apology during the entire process. Booking support, on the other hand, reviewed the situation and confirmed that the room I received did not match the standard presented online. As a result, I was granted a £50 refund, which speaks for itself. In summary, the biggest issue was not only the condition of the room, but also the lack of accountability and professionalism from the hotel management. The situation was only resolved thanks to external intervention. I would not recommend this hotel based on my experience.

Appalling

2.0

Booked and paid for the Kincardine Room for my husband's funeral tea, paid for top buffet, plus one bottle sauvignon blanc, one bottle pinot Grigio, one bottle of prosecco, checked my bank account tonight they are taking an extra £50 . I can't get an explanation as to why. Do not use this place.