DORMANI HOTEL KUCHING♡

Worst Nightmare Staying in this hotel

2.0

Want to share my brother's experience staying in this hotel with others. He was sent to this hotel for quarantine. Upon arrival to the hotel, no one was there to assist on luggage but it is acceptable as the hotel was probably short on staff or due to covid safety measures. Corridors towards the hotel room was very dark and the walls along the way was chipping off (guess no maintenance was done to the hotel), upon entering the hotel room, a strong cigarette smell covered the entire room Bathroom was dirty, room was obviously not clean thoroughly before, towels was dirty, bedsheets was dirty, air con in the room was leaking and You can even smell someone smoking in the room next to you! What's worst is that the air con wasn't working in the middle of the night. When called the receptionist to complain instead of sending their maintenance staff, they asked to switch off the aircon for few minutes before switching it on again. I have just One question, shouldn't a hotel that is listed as a quarantine center prioritize cleanliness? What's worst is that this hotel cannot accept criticism. We posted a comment in their facebook page regarding these issues, instead of improving their services, they sent their staff up to my brother's room & threatened him to delete the comment on facebook. Is this how you run a hotel? Threaten hotel guests for leaving a negative comment?

Within budget hotel

8.0

Strategic location within Kuching interesting & tourist places of visit and only 5-10 minutes walking distance to the famous Kuching Waterfront. And also the entry to local Kampung lifestyle along Jalan Datuk Ajibah Abol.

POOR MANNER FROM THE RECEPTIONIST

4.0

Checked in from 12-15/4/19 for the purpose of attending relatives wedding in Kuching. On the 2nd day, we received many missed calls from the hotel during the wedding reception, just to receive a news that a hotel towel is stained (probably from hair dye) and they demanded a compensation of RM50, which was paid. When we ask for them to give us the towel(since we paid for it) they declined, they even refused rudely to show us the presumably 'stained' towel. They were two Malay girls at the counter. Logically speaking, when we paid for a presumably damaged towel, we should be given that towel because we paid for it (without any evidence showing the towel is stained), but the request were declined by the mannerless front counter people. Secondly, it is not nice for the hotel to be contacting their customer in the middle of an event, just to deliver such news, there was NO URGENCY AT ALL. Apart from all these, we were asked to check out at 11am (instead of the originally 12pm) just because we paid the outstanding bills early - at 10am plus. We tried getting back into the room after paying, just to find out our room was already locked. Not to mention the always-out-of-service passenger lift. These are all unfortunate events experienced by us, it is very disappointing to encounter things like these, especially when you have been a loyal regular customer to the hotel. Sincerely; will not stay here again in the future.

Drab

4.0

We were under the impression this was a 3 star + hotel but were disappointed. On the credit side although lacking any interesting views it is close to town and the staff were polite and followed up any requests. The room was tidied each day and clean towels provided each day. No complaints about food - Breakfast each day was nasi lemak, noodles, baked beans and sausages or potato wedges plus white bread for toasting and fresh fruit. Not a lot of choice but tasty and staff ensured the food supply was constantly replenished. The room itself was old, drab, musty to the point where we went out to buy air freshener, the pillows were stained, with no wardrobe or hangers, just a small curtained off space in the entry with hooks to hang a few items. There was a fridge but no room safe. The bathroom was small, dingy with no space to place toiletries, sponge bag etc. Wifi was intermittent and slow. Very much budget accommodation and for a similar price in a recent visit to Krabi the facilities there were spacious, bright and provided a much more pleasant stay.

Disappointed

4.0

We chose this hotel because it offered room safe, wifi and a discounted rate. It claimed to be a 3 star hotel and from the promotional materials and photos, it promised to be a desirable choice. On checking in, we were given an upgrade to a deluxe room, however the room that we got was small, musky, no wardrobe just hooks to hang clothings, extremely small bathroom with leaking toilet. We ended up having to buy a can of air freshener to mask the musky smell of the room. The room and double bed were very basic at best with soiled pillows as not much better pillow cases an bedsheets. The promised room safe was not there while the wifi were so slow and ineffective that we had to make several tries to do our web check in. Our daily breakfast consisted of nasi lemak and fried noodles daily suplimented with fruit juice, coffee, tea, 2 kind of fruits (papaya and watermelons). While they are quite tasty, there wasn't much choice. I found the staff were friendly but room service was lacking. Would I recommend this hotel? No.. Not as a three star hotel but as a basic budget hotel it is adequate.

3-week stay, you better believe me.

6.0

In terms of location, this might not be the best hotel to stay as it is located near the kampung area. The surrounding area will be very quiet after 6pm except for few restaurants and stalls nearby. However, taxis, uber or Grab are easily available should you need to one. The room is quite small, no wardrobe to put your clothes in. In terms of cleanliness, there are a lot of rooms for improvement. The daily housekeeping was not effective as I can witness the accumulation of dust during my 3 weeks stay. Don't expect much on the food selection for your breakfast buffet. Normally they will serve Fried Rice, Fried Noodle, Chicken or beef curry, potato wedges or hot dog, fruits, porridge and bread. However, I must admit that the cooking is quite good. The elevator / lift will be your nightmare! It makes some funny loud sounds. I warn you, you have to be patience with the access card. You have to swipe the cards many times before the sensor can detect. Overall, the hotel is quite nice for a solo or couple traveler for a short stay.