Best Western Pendleton Inn

NEVER AGAIN

2.0

WARNING: Corporate Best Western needs to address the issues of cleanliness, security, and old age if they are going to allow their name on this hotel. ESPECIALLY charging the rates they do. We've spent the same $, or less, on BW's that were far and above the quality of this one. *BW is usually our "go to". We only stayed one night then went to another hotel for the rest of our stay. We should have kept on driving to the next town with a decent BW. *The Lobby belied the room conditions. *An indescribable odor in the hallways and the room. *Windows were filthy... all over. *Exterior doorways that do not lock at night, despite this hotel being in an isolated dark area with other hotels... and a few transients wandering around. *Nice desk staff advised there was cameras and someone at the desk at night. Cameras only effective *after* something happens. *Oh, but we were summarily admonished about not having a "party in our room" if we weren't willing to "pay". Really not sure why a couple of mature adults were given this type of warning. * I honestly don't know how this property has a rating of over 3 from others. Makes me wonder how very low their prior standard is. ** In reviewing other negative comments (post stay, unfortunately), the manager obviously responded to the same issues on multiple occasions. He/She stated an intent to address/fix things. NOPE... didn't follow thru - months ago, last year. NEVER AGAIN!!

Nice room, staff and breakfast.

8.0

Great breakfast included.

− Kinda expensive

We usually stay here on out travel to and from Oregon and Washington

6.0

Very nice ladies at the desk. Pool was nice good breakfast

− Bed was very uncomfortable. The place needs some up6

Poor front desk treatment and hot room made our stay terrible

1.0

Breakfast

− The air conditioner was not working well. It was quite warm. When I spoke to the front desk I was told the maintenance person was out of town and would not be back until 10pm, that the room we could move to was more money and the manger would not be back for two days.it was late, we had a long drive and were very tired - there was nothing to do but sleep in a poorly cooled room.room (105) we will not be back.

Guest review

8.0

Great location for a one night stay. The front desk staff was friendly and very helpful.

− Pillows were paper thin and hard

Did the trick, but wouldn’t stay again. Outdated, bad cigarette smoke smell, uncomfortable beds. Needs major updates.

5.0

The pool and hot tub are both great, and we enjoyed both. The location was also convenient for us

− Desperately needs to be remodeled. Outdated, strong smell of cigarette smoke. Uncomfortable beds and pillows. Dingy. Not worth the $350/ night.