Best Western PLUS Caldwell Inn♡

Guest review

4.0

I was mistakenly booked for a smoking room. I didn't know that smoking rooms were still a thing in 2024 so if you're a smoker, great news for you! I am not a smoker and hoped that it wouldn't be a big issue when the receptionist advised me that I was booked for a smoking room. However once I entered the room, I was smacked in the face with the strong smell of years and years of cigarettes. I quickly turned around went back to the front desk and asked if I could be switched to a non-smoking room. The receptionist let me know that they had non-smoking rooms available and there wouldn't be any difference in price (though I would have gladly paid it), but refused to change my reservation due to booking through a third party. I had to contact Expedia who then had to contact the hotel and request that my reservation be changed. Sitting in the lobby listening to the Expedia representative speak to the receptionist at the hotel, I could hear the receptionist being rude for no reason. Finally got switched to a room that did not smell and got settled in. One king bed with two of the smallest flattest pillows. After dinner, I stopped at the front desk to ask if we could get more pillows and they refused. She asked if there were two on the bed and said that that is all you can have, they don't give out extra pillows! Horrible experience. Will not go back.

Guest review

2.0

We were given a smoking room; we are not smokers. Despite the awesome front desk attendant providing an air purifier, the room stunk. We woke up early coughing. We left as soon as possible.

Guest review

8.0

It was very clean and most of the staff was very nice .

Guest review

10.0

This hotel was fabulous. Couldnt ask for better staff. Breakfast was typical breakfast at a hotel,my husband li ed the hot food. Bed was super comfy. I would stay again. It was close to where we were going. The only problem was and it was not the hotel was Expedia changed my room preference feom non smoking to smoking. I am highly allergic to cigarette smoke, would have been in ER, so dont do that ever to anyone. Thank God hotel gave us a different room.

Best Western Caldwell Ohio

10.0

Older hotel but clean. Only thing that would make it better would b for smokers not to sit & smoke right at front door - if one has.breathing issues, makes it difficult to enter when walking thru smoke. Buffet style bkf on wkends, otherwise you receive coupon to Lori's close by

Guest review

10.0

This was a perfect hotel. Clean, comfortable and nice. Great hot breakfast with eggs, sausage, biscuits and gravy, waffles, fruit, yogurt, juices and coffee. This is the best deal out there.