Selectum Family Comfort Side♡

Sowohl von der Hotelleitung als auch von dem gebuchten Zimmer enttäuscht.

2.0

− Bereits bei unserer Anreise mussten wir feststellen, dass uns nicht das gebuchte Zimmer zur Verfügung gestellt wurde. Laut der Zimmerbeschreibung bei Booking.com hatten wir ausdrücklich eine Unterkunft mit zwei Schlafzimmern und zwei Badezimmern gebucht. Tatsächlich verfügte die Unterkunft jedoch nur über zwei Schlafzimmer und ein Badezimmer. Wir haben diesen Mangel sofort gemeldet und dem Hotel die entsprechende Zimmerbeschreibung vorgelegt. Dennoch wurde uns lediglich mitgeteilt, dass die gebuchte Zimmerkategorie frühestens am nächsten Tag ab 14:00 Uhr verfügbar sei. Da wir unseren Urlaub nicht weiter beeinträchtigen wollten, blieben wir im zugewiesenen Zimmer. Eine finanzielle Entschädigung erfolgte nicht. Besonders enttäuschend war der Umgang des Hotels mit der Situation. Gegenüber Booking.com wurde der Sachverhalt bestritten. Zudem wurde die Zimmerbeschreibung in unserer Buchung nachträglich geändert, sodass sich heute nicht mehr nachvollziehen lässt, dass ursprünglich zwei Badezimmer Bestandteil der Buchung waren. Auch mehrere beworbene Ausstattungsmerkmale fehlten, darunter eine Waschmaschine, ein Esstisch, Reinigungsmittel, Handdesinfektionsmittel und eine Bügeleinrichtung. Die beworbenen Außenmöbel bestanden lediglich aus zwei Stühlen und einem kleinen Plastikhocker. Der als „privat“ beschriebene Pool wurde tatsächlich mit den umliegenden Villen geteilt. Darüber hinaus befanden sich Schimmel im Schrankbereich des Kühlschranks sowie feuchte Wände und Schimmel in der Dusche und Schmutz auf dem Toilettenpapierdeckel. Das Personal im Restaurant versteht so gut wie kein Englisch und bevorzugt die Landsleute und russigsprachigen Gäste. Auch gibt es jeden Abend Probleme einen Tisch beim Abendessen zu ergattern. Das Hotel liegt zwar nur rund 70 Km vom Flughafen entfernt, aufgrund des starken Verkehrs muss jedoch regelmäßig mit einer Fahrzeit von etwa 1 Stunde und 45 Minuten gerechnet werden. Insgesamt sind wir vom Verhalten des Hotelmanagements sehr enttäuscht.

Hotel Selectum Family Comfort Side

2.0

Very disappointing experience. Our holiday was affected by multiple issues from start to finish. We were taken to the wrong hotel by the transfer, waited hours for a usable room, and the first room was dirty, moldy, and had no working air conditioning. Because of the mold, my daughter, who has a respiratory condition, started coughing. We were eventually given a standard room instead of the family room we had booked. During our stay, the air conditioning repeatedly failed, the TV was broken for many hours, and expired children’s yogurts were served at breakfast. Promised compensation was never provided, except for a late check-out that was useless due to our early departure. Overall, the hotel and tour operator failed to deliver the 5-star service we paid for. I would not recommend this hotel based on our experience.

Very nice seaside holidays

10.0

Very nice hotel, beautiful swimming pools, interesting evening program, very nice beach, sunbeds always available... Happy to have spent holidays here.

Guest review

10.0

Otele girişimizden çıkışımıza kadar müthiş ilgili bir personel ile birlikteydik. işlerine cok hakim, hem güler yüzlü hem yardımsever ekip sayesinde çok keyifli geçen bir tatil oldu bizim için. Temizlik hizmeti, havuz çeşitliliği, mini club ve cocuklar için bir çok olanaklar olması, aqua parkının hem cok çeşitli hem güvenli olması, odamızın rahatlığı, bir çok yerde her an yiyecek/içeceğe erişimimizin olması, hem kapsamlı hem yormayan bir otel olmasını cok sevdik.

− bizim için tek olumsuz olan denizin genel olarak dalgalı olmasıydı

Great, friendly and hot.

8.0

We had a great stay at this family hotel. Our child especially loved it, and that made our vacation even more enjoyable. The staff was friendly, the atmosphere was welcoming, and we were very satisfied with our experience. We would happily come back!

10/10 holidays

10.0

The hotel is situated in a quiet neighborhood while still being within walking distance of shops, restaurants. Several traditional bazaars were within walking distance of the hotel. The atmosphere around the hotel was pleasant and welcoming. The rooms were large and spacious, providing a comfortable stay. The only small drawback was the lack of proper ventilation in the bathroom. The hotel offered good value for money. The hotel was generally clean, and the common areas were well maintained. The room was tidy and comfortable, although there was some room for improvement in terms of cleanliness. The service was good overall. The staff were friendly, polite, and willing to help whenever needed. They contributed to a pleasant stay and made guests feel welcome. The amenities were excellent, especially for families with children. The aquapark, amusement park, Kids Club, and daily entertainment programs provided plenty of fun for younger guests. The ice cream selection was also fantastic – both the cone ice creams and ice cream bars were delicious. Another highlight was the excellent coffee served by Sumeyra, which was always prepared with great care and tasted amazing. Overall, we had a wonderful stay and enjoyed our holiday very much. We are already planning to come back next year!