Grand Hotel Wanganui♡

Bad

2.0

Would not wish this place on anyone, sure has gone to the pack,owner does not like spending money,we had no hot water for 2 days,was never asked if we would like a refund

Very happy NOT to return

2.0

We had been to the Grand 10 years and 20 years ago and Hotel was great. So wanted to stay again. We found rooms were dirty, no mattress protector and the top sheet on the mattress. The shower had not been cleaned and when you turn the lights on in the toilet, it sounded like a jet plane taking off. Carpets not cleaned. We got moved to another larger room, but no mattress protector and top sheet on mattress that didn't cover the mattress. Fridge was leaking and carpet wet. Had plates in upgrade but only 1 plate though a 4 slice toaster. When we were leaving putting suitcase into car, we could not get back into Hotel. Luckily customer was in foyer at 9.15am, no staff around.

Worst experience ever

2.0

This was a terrible experience I payed $100 for the night.the room was like a like a homeless shelter room.. there was no tea, coffee hot chocolate or sugar. The body wash pump in the shower was empty,, the soap pump above the basin is the toilet shower was empty. The shower head had a continuous drip was just tourher,, I thought I'd drown the drip nose out by turning on the tv,,, what a minute,, there was no tv. .must think I'm homeless and this was my last resort!!!

AVOID - AT ALL COSTS - Read previous reviews.

2.0

AVOID AT ALL COSTS !!! Read previous reviews- and be warned! Permanent residents stay. Cannot believe the Hotel,s own blog - unbelievable.

A tent on the side of the road would be better

2.0

Jesus H Christ, where do I start? Arrived Friday evening, stayed for the night. Bed was comfy, slept well. That's the only good thing. Went to make a coffee, no kettle, asked for one, was told they'd deliver it to my room, yeah, never showed up. TV remote had obviously had enough and left, asked for a new one, was told it would be delivered, yeah, think it's with the kettle. I managed to get the TV going using my Amazon Fire Stick remote, oh yeah, it claims to have Internet, it technically does, but once you connect, it doesn't work. The room was tired and unclean, bedding was tired, no bedside lamps. The shower is way too small, no ventilation in the bathroom, the body wash in the shower was empty, used soap bar, with attached hair, left in the shower. The bar was pumping, you could hear it in the room, also could hear the cleaners cleaning the bar at one in the bloody morning! Oh I could also hear the occupants in the next room going to the toilet. Apparently they've updated, I'd love to know what they had updated from! Yeah, I'd avoid this place like the plague, unless you're a glutton for punishment and like to be tortured

Dirty, mouldy, un-cleaned, old bedding, stained towels. Couldn't stay.

2.0

Not so Grand, I suggest you don't waste your time booking there. First room we were given, we went up a few stairwells passing mattresses leaned up against the walls. The room hadn't been vacuumed, bathroom was not just old and tired but filthy, and the sheets had stains and long hair on them. We asked for another room, sheets looked better, but the jug was fill of smelly water with stuff floating in it, the spoon was dirty, there was long hair in the toilet, and not too clean. We asked for a new kettle, but upon opening the fridge and saw it was full of mould, we opted to leave and find alternative accommodation. We had booked through booking.com and paid on arrival, but the hotel said they couldn't give a refund as they had to go through booking.com and wanted us to leave our account details written down on a piece of paper. Wasn't happy to do that, and currently communicating with booking.com to request the refund. Sad really, as it was really nice about 10 years ago when we staying in the lovely character rooms. The rooms given to us and friends were in another part of the building - the layout, long corridors, stairs etc with mattresses in them, didn't make for a safe exit in the event of a fire.