Headland Gardens Holiday Apartments♡

Très bon emplacement mais l’appartement est a renover en tres grande partie

6.0

Son emplacement et le manager

− L’appartement est vieillot , les équipements sont vieux ou en mauvais état Certains pensionnaires n’ont pas respecté le calme

Dirty, dusty and bugs all over the place. We couldn’t even use half of the bedrooms as the bugs were infested in the apa

2.0

Just the pool area

− Good morning We checked out just before 10am and left the keys in the box. I had also emailed directly through bookings.com but I’m not sure if you had received my email. However, I would like to make a complaint about our room. The 3 bedroom that we rented out for the past few days was dirty and disgusting. There was hair and sand in our beds on the first night so I was up washing the sheets and drying them so we could sleep and this was New Year’s Eve. The carpet in the main bedroom was not vacuumed and the amount of dust that was coming out from near the bed was shocking. The dust was all over the windows and doors and I have asthmatic children where my youngest child couldn’t sleep in one of the rooms and suffered a asthma attack from the dust in that room and required Ventolin. I have taken photos of the property which I will attach to show you. The kitchen light was not working and a note was left to say the stove top wasn’t working. We were unable to use the main bathroom as there were bugs all over the floor and toilet and the ants were coming out of cracked titles and all in the shower. Please see video attached of the ants in the bathroom. The main bathroom had major damage in the corners where the wall has been cracked. We were only given 2 rolls of toilet paper for a 3 bedroom apartment for 3 days. My husband had to go buy toilet rolls as we couldn’t find the manager or care taker of the property. I had to go buy cleaning products to clean the bathrooms and floors of the property. The doors and windows had dust piled up which seems like it hasn’t been cleaned for months. We had saved for a long time to give our family a holiday on New Years and I had paid just over $2000 for this room and it was not worth it. The photos online did not justify what we walked into. It’s very run down and the owners should not be renting this room out until they do major pest control and removal of the mould and dust.

Great location, lovely staff and beautifully updated room

10.0

Staff were very accommodating and the room we stayed in was beautifully presented with everything we needed for a family of 4.

Great location however needs a good clean and update

5.0

Good location, lovely pool and good facilities, great staff.

− Was not clean, need a good pest control done. Very dated for the price you pay.

Perfect location!

10.0

It was better than we could've expected! We would stay here again in a heartbeat. We could see the ocean from our balcony, we were 5 min walk to the beach. There were shops nearby and great cafes. The pool was amazing and the different coloured lights made my daughters day! Used the pool every day and the apartment was so comfortable! Loved the set up and have made note so when we come back we know which room to request!

− No blackout curtains, but we all had eye masks so no big issue there! The wifi was not great which was a hassle as the TV required it to use :(

Exceptionally clean and spacious apartment,, fabulous location.

10.0

Fabulous location, Munna was very accommodating letting us check in early. The apartment was spacious and exceptionally clean. It had everything we required for our weekend break.

− Nothing at all.