Woodhouse Mountain Lodge♡

Guest review

4.0

The room was large, staff were friendly.however sometimes they give conflicting information even when asked outright direct questions

− Wasnt able to use any of the facilities which was disappointing as there wasnt much to do at all..pool was not heated, our bathtub in the hotel the buttons were not working, tennis court was advertised but it wasnt maintained at all (like mossy and dirty). Beds seem too lumpy and not comfy for me. For the price point and for them advertising it as a luxury place, it was quite a letdown.

Overall, our stay was disappointing, poor breakfast service, a faulty heater, and a genuinely unsafe

1.0

Nothing

− We had a really disappointing stay and honestly don’t think it was worth the money we paid. The breakfast experience was the biggest letdown. We specifically asked staff if we could order more than one breakfast, and we were told “of course you can.” Halfway through our meal, the manager came over to retract that and informed us it was actually only one order per person, and that we’d be charged extra if we wanted more. To make matters worse, the “big” breakfast was underwhelming to begin with, just egg, toast, and beans, hardly filling for the price. Being told we could order more and then having that reversed mid-meal, with the threat of extra charges, felt inconsistent and frankly disrespectful to guests. The room itself had issues too. The heater’s batteries didn’t work properly, we had to keep taking them out and putting them back in just to get it to function, which was frustrating, especially if you need reliable heating. On top of everything, the road leading to the hotel was genuinely concerning. It’s steep and narrow, with only enough space for one car despite being a two-way street, making it stressful and even dangerous to navigate, especially at night or when passing oncoming traffic. Between the mixed messaging from staff, the poor value for the breakfast, the faulty heater, and the hazardous access road, this stay fell far short of expectations. We wouldn’t return, and we’d think twice before recommending this hotel to others.

Guest review

5.0

The view, the bed was comfortable and the location was excellent.

− The set menu for dinner was average, not very tasty and a bit overpriced for what we got. It was my birthday and I was a bit disappointed that there was no note in the room to wish me a happy birthday and no special plate with dessert saying happy birthday 😔

Guest review

8.0

The food was fantastic. Bet food i have had anywhere

− They had no TV, road leading to the accommodation

Guest review

6.0

Bathroom had nice facilities.

− The room was not clean. Carpet not vacuumed and dust on everything. Dead bird in the patio.The couch had a stain on it. The heat pump was very noisy. For the room price I expected better. Food and drinks overpriced.

Make it seem more luxurious than it actually is, needs a lot of maintenance and cleaning done.

4.0

Dinner was nice but a bit overpriced, sauna was decent and bed was comfy.

− No tv, bath jets were not working and it says there was a tennis court but was very run down and not in working order.