Best Western Plus Arroyo Roble Hotel & Creekside Villas♡

Guest review

6.0

Good

− Don't hide extra charges.

Great views, but not worth the extra fees or poor service.

4.0

The view only

− We were very disappointed with our experience at this hotel. The front desk receptionist was not welcoming and came across as rude, which made us feel uncomfortable from the moment we arrived. On a positive note, the room has an absolutely beautiful view, and we would like to recognize a gentleman on the hotel staff who was extremely kind. Our room key didn’t work when we first tried to enter the room, and before we even had to ask for help, he noticed the problem, came over, and quickly helped us resolve it. His professionalism and kindness were greatly appreciated. Unfortunately, the room has a very strong smell of old, dirty carpet, which made it feel less clean and affected our comfort. We have stayed at four different hotels in Sedona, and this was the only one that charged for parking and the only one that charged us for early check-in, even though the hotel did not appear to be busy. More importantly, it was the only hotel where we had such a disappointing overall experience. My husband and I absolutely love visiting Sedona and make it a point to come here whenever we can. Sadly, because of this experience, we will not stay at this hotel again, nor will we recommend it to our friends and family. We truly hope the hotel improves its customer service at the front desk and addresses the condition of the carpets, because the property itself has an amazing location and breathtaking views. Unfortunately, those positives were overshadowed by the overall experience.

What a gem!

8.0

First of all, you can’t beat the location! Within walking distance to all the shops and restaurants in Sedona. The amenities are super! 2 outdoor pools, 1 indoors. 2 hot tubs, one outdoors and one indoors and they were hot! 2 sauna. A large gym, racketball and tennis areas. There was a game room with shuffle board and old school Packman video game all free of cost. We especially likes playing pool at one of two billiards tables. The best surprise was a large creek behind the property that butts up against a national forest. Take the time to sit and relax. The rapid water hitting the rocks was so relaxing. Breakfast offered a big selection and something for everyone. The grounds and building itself needed a little attention. The employees working seemed a little tired and very low energy but overall, a nice two day getaway.