Best Western Inn Russellville♡

Decent for a last minute overnight stay, but the $150 deposit was steep for a room that was not that well maintained.

5.0

I was greeted as soon as I walked in. The clerk at the front desk was friendly & helpful.

− The room smelled like smoke even though it was a non-smoking room. The shower was not as clean as I’d expect from a Best Western. The shampoo container still had someone’s hair on it. The mattress was old and had a spring digging into my back. This also was surprising because the beds at Best Western have always been consistently comfortable. The area was a little sketchy.

Disappointing

3.0

The front desk person was nice and accommodating.

− Figure out your key card issue. I am absolutely overly tired of checking into a room after driving for 16 hours, only to have a card that doesn't work and then have to go back to the office to get help. Then most of the time, I get to the office and have to wait for 15 minutes behind another person who just drove all day that is checking in because you're too cheap to hire a second person during peak times. Very aggravating and inconvenient. You have ways to fix the problem, so do it.

Guest review

1.0

Nothing.

− Filthy room. Turned on hairdryer and sparks came out of socket and bathroom light went out. Room was full of flies. Bed felt like you were laying on concrete. Coffee maker was filthy and covered with hair. Front desk was no help at all. Put us in a handicap room which was garbage as well. We spoke with a manager the next morning and are currently waiting to be refunded for the nightmare night that we experienced. Pay extra and get a good room in Russellville Arkansas. This place is where drug deals and prostitution rings are operated. Have a nice day.

Swim me not

4.0

The breakfast was good

− I reserved the room at this hotel for the outdoor pool. When I checked in I was told the pool has been down for 7 years. The website did not portray this or mention this. There were current looking pictures of a nice blue pool

Would never stay again. They are liars and thieves. I will report them!! We

3.0

That it was close to the church

− They did not give me my $50.00 deposit back and made up a lie about me locking a maintenance guy in the room and they smelled a burning smell. I called the hotel and they said this is why. I want my money back. I'm disabled. I could not lock a man in the room plus I don't smoke! I can't believe they would go this far to keep a person's money especially a disabled person. I have pictures of the room and when I left for just this very reason, to steal people's money. I called the hotel and the girl told me to talk to the manager. She hung up. I tried calling back she wouldn't answer. I will continue until I get my money they don't deserve to steal from me!

OK value, but didn't knock my socks off.

5.0

The location was decent - close to the interstate and the main north-south road through Russellville. The price was OK. I liked that breakfast was included. Breakfast wasn't great, but it was decent at this price point.

− My main complaint is that the room wasn't very clean. When I closed the bathroom door, I saw a bunch of dirt and hair behind it, like it hadn't been cleaned in a very long time. Other areas were in need of cleaning as well, like the sink area. Also the connection to the shower head leaked and sprayed water all over the ceiling. The bed was noisy and the pillows felt cheap. This hotel room doors open to the parking lot, which makes it more of a motel. It's convenient for loading and unloading a car or truck, but it makes the room noisier. The other Best Westerns I have stayed in all had interior hallways.